We pledge to reduce the complexity of IT services management, optimize costs and support the globalization of IT and BPO operations while contributing to the evolution of our client’s business.

We make this possible by providing world-class, cost-efficient services and focusing on the market needs that are overlooked by traditional providers with the dedication to provide an outstanding experience to our customers.

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Features:
World-class cost efficient services
Measurable and ever-evolving performance; is the value you get from our Six Sigma initiative, CMMI Level 5 assessed capabilities and the use of automated process governance tools. Keeping work regionally close and in the same time zone enables high utilization of the low cost locations, while increasing efficiency through effective communication. This contributes to a low Total Cost Engagement (TCE) and a high ROI.

Focus on addressing market needs
We believe that a solution provider must find ways to make its clients’ life easier, while still providing the best services available in the market. Our clients need specific customized solutions and the service quality of a high performance provider.
That is why we created the Global Near Shore® Model, as a way to fill the gap left by Indian-centric global delivery models. By leveraging Softtek’s capabilities, organizations can reap the benefits of global sourcing, while fulfilling their needs for high interactivity, on-demand communication, rapid response to change, risk diversification, reduced attrition and multi-language support; critical elements that are not adequately addressed by an India-exclusive model.
On the other hand, for onshore solutions, and especially in the Americas, we provide a unique blend of global exposure and local expertise which guarantees a highly customized world-class solution.

Outstanding customer experience
Business value is measured by price, quality and timeliness of the deliverables. Experiential value, on the other hand, is focused on addressing the needs, wants, and concerns of the people – individuals - interacting with the provider. Both elements play a key role in the success of global sourcing.

Value
Reduce the complexity of IT services management

• Consolidate the portfolio of new and legacy applications into a single team.
  
• Ensure that vital application behavior is predictable and operations uninterrupted.
  
• Reduce the multiplicity of vendors and leverage the strengths of a robust yet flexible partner with global reach
  
• Monitor Service Level Agreements, not timesheets

Globalize IT and BPO operations

• Increase the ability to compete globally with a global partner
  
• Operate under world-class standards, regardless of the local, regional or global nature of your needs
  
• Locate the service wherever in the world it makes the most sense for your business, not your vendors’
  
• Leverage Softtek’s deep knowledge of the peculiarities of the North American and
• Latin American markets. Support European and Asian operations though nearshore.
  
• Take advantage of “global nearness”. Manage day-time operations always during the day, regardless of geographic location
  
• Improve response time to customer’s needs by having your support team always near

Optimize costs

• Reduce the Total Cost of Engagement. Lower indirect costs. Leverage the lowest cost location to its fullest
  
• Optimize processes. Consolidate functions. Reduce defects. Ever evolve the Service Level Agreements
  
• Allow people to reach their highest potential. The right task at the right location
  
• Optimize the use of the technology. Accelerate new technology deployment while ensuring its effectiveness

Support the evolution of the business

• Support globalization initiatives
  
• Expedite the implementation, customization and deployment of enterprise applications at the best possible ROI
  
• Build a platform for the future. Implement solid applications and the processes to support them
  
• Maximize business knowledge. Assign resources to business valuable tasks. Extract business logic embedded in legacy applications