Increased efficiency through ever-evolving SLAs

IT organizations are faced with the challenge of maintaining the perfect balance between keeping a complex application portfolio under control, while reducing costs. Cost reduction through labor arbitrage may not be enough. Business keeps changing and portfolios keep growing. Traditional maintenance contracts cannot keep up with aggressive business efficiency goals. Softtek can help. Our Service Level Agreements constantly evolve, increasing efficiency and value.

Our model addresses all the aspects of complex application outsourcing engagements:

Assessment process
Obtain a comprehensive understanding of the organization's structure, stakeholders, scope, metrics, application categorization, productivity levels, opportunity areas and much more critical data. We'll understand, gather, document and recommend.

Ever Evolving Service Delivery
We are committed to provide you with the model that makes your operation more efficient and cost effective, always. Regardless of your organization’s process maturity levels, we will work together to take you where you can get the most benefits from the maintenance efforts. We'll work out a plan that suits your organizational needs.

Boost performance & reliability
CMMi Level 5, Six Sigma and digitized processes ensures a reliable and always-improving service.

Reduce Costs
Reduce the baseline costs - regardless if you currently do it in-house, outsourced onshore or offshore - through portfolio optimization, root-cause-analysis, global delivery model and economies of scale.

Global Support
Through the global network of near shore centers we support your needs in the Americas, Europe and Asia.

Speedy, Impeccable Transitions
Transitioning the Application Portfolio Management always has challenges in the areas of subject matter experts, lack of documentation, applications that have operated probably for decades, with multiple customizations, everything extremely risky for the business to move without the proper methodology. We have developed productivity tools, reverse engineering suites and knowledge management (not only transfer) methods. With our extensive experience we can reduce the risks to the very minimum.