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Decrease support costs while enhancing the effectiveness of the IT infrastructure. Through SLA driven engagements, Six Sigma operations, and its Near Shore® capabilities, Softtek delivers effective/low risk IT Infrastructure Support Services.
Reduce cost, not service
Ensure availability, accessibility, and dependability while constantly reducing costs.
Softtek's IT Infrastructure Support services are offered as a complete managed solution. Through SLA driven engagements and quality driven operations, and a robust delivery model we can always do more with less, without compromising your operation.
Benefits
- We provide centrally managed case resolution to ensure cross training and knowledge sharing; Root Cause Analysis for true case resolution and trend analysis for elimination of repetitive case occurrence.
- Ensure the availability, accessibility, and dependability of the technical infrastructure
- Lower the total cost of maintaining your infrastructure
- Free your resources so they can focus on high-end value added activities
- SLAs geared to achieve savings.
Portfolio of services
User Support Services: Desktop Support. Install, Move, Add, Change (IMAC). Level 2 support services that include hardware troubleshooting and support to core load approved software. Operating System version and security patch administration.
Infrastructure Support Services: Server Administration. Install, Move, Add, Change (IMAC). Level 3 server support services. Data backup and restore. Server security and version patch administration.
Security Administration: Password administration, user setup and termination, VPN, and corporate application access control.
Operational Security: Virus contention, antivirus administration, IT security policy definition, auditing, and enforcement.
IT Backoffice Services: IT Asset Management. Hardware procurement, vendor selection, standards definition. Software procurement, license administration, deployment, and buy cycle management.
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