End User Support Services (EUSS)
Our mission is to lower costs and improve the overall productivity and satisfaction of end users. We provide responsive, seamless and high quality support services by working collaboratively with other IT support areas and third party vendors.

Service Desk Support: Service Desk agents are the first, and single point of contact for internal or external end users seeking hardware, or software technical assistance. Inquiries and request are escalated and owned by the service desk.
Desk Side Support: Installs, repairs, changes and performs preventative/corrective maintenance of PCs and related software/hardware. This team takes care of all activities that would require on site presence; serving also as the second level of escalation for the service desk.