Enhance end-user productivity and satisfaction while reducing costs.

Softtek IT Infrastructure services enable clients to decrease support costs, while enhancing the effectiveness of their infrastructure, and freeing internal resources to focus on business-critical initiatives. Through its unique Near Shore® model, Softtek delivers cost-efficient SLA driven services, which are supported by a mature delivery methodology aligned with ITIL best practices, and a mature Six Sigma quality program.

Services

• End User Support Services (EUSS)
• Server and Datacom Support (IT SDS)
• IT Business Process Support (IT BPS)

Cost-conscious quality

A managed solution that allows clients to decrease support costs, while enhancing the effectiveness of their IT infrastructure through:

• Lowering the Total Cost of Engagements by increasing service capacity and enabling growth
• Lower cost through the high use of lower-cost Global Nearshore locations
• Specialization in key technologies, best of breed tools, world class processes and a unique corporate culture that promotes retention
• Optimizing processes based on Six Sigma quality models
• Seamless integration of ITIL best practices for service support and delivery
• Long term relationship based on evolving SLAs that ensure continued savings across the services lifecycle
• Focusing on managing the infrastructure and protecting customers from hardware/software vendor lock-in