Education Industry


Higher Education institutions have been undergoing profound philosophy changes, and while some are expecting the uberization of the industry, many are already seeking alternatives to provide education in remote and distributed locations.

An evolving market creates opportunities. With the use of technology, education institutions are transforming and capturing clients that were out of reach in the past, while simultaneously being conscious of the bottom-line and proactive to the rising threats of a hyper-connected world.

Focus Points

With a four-decade trend of raising tuition fees and support for public education still below pre-recession levels, education in America is feeling the financial pressures to reduce costs.

Due to financial constraints, it is becoming increasingly important for institutions to find new streams of income that go beyond public funding and student tuition.

Higher Education needs to better utilize data and digital technologies to maximize the student experience, while strengthening its social media strategy.

Institutions have become victims of social engineering scams, a top cybersecurity threat for Higher Education.


Softtek partners with leaders in the higher education industry, helping them build a modern and agile technology operational foundation that is sustainable in a market place of evolving business models, customers and socio-economic pressures. We help our clients reduce operational costs, optimize processes and enable the creation of new business models and revenue streams.

Softtek Service Value

With modernized and streamlined technology operations, we build a foundation of platform stability, systems integration and automation enhanced service management, enabling an environment that drives digital business strategies to improve student engagement. Our services and solutions for higher education focus on the following:

  • Cost Reduction and Higher Operational Efficiency Cost Optimization, driving cost reduction while maximizing business value.
  • Diversification of Higher Education Revenue There are multiple alternatives to revenue generation created by global digital business transformation such as Microdegrees and Competency-Based Education.
  • Student Recruitment and Retention, Adaptive Learning The use of Data Analytics to understand student needs and interests, as well as to prepare for scalable and highly personalized learning methods that enhance learning outcomes.
  • Digital Assessment Application of digital technologies to create, administer, report and manage tests and examinations.
  • Cybersecurity Implementation of an Integral Security Program focus on Education, in compliance with regulations and mandates (such as HIPAA, FERPA and PCI DSS).



  • Business Intelligence and Data Warehousing
  • Identity and Access Management
  • Information Security Program for Education

Why Softtek

Proven higher education capabilities Softtek has been serving some of the world’s largest institutions and universities since 1988, helping them execute flawlessly, enable their transformation agenda, and create next-generation experiences in record time.
Security services for education We tailor Security Programs specifically aimed to minimized Cybersecurity threats in the Education Industry (such as Phishing, Cloud Security, Identity Acess, Governance, etc.) while working to support business transformation and growth in compliance with regulations and mandates such as HIPAA, FERPA and PCI DSS.
Cost reduction through operational excellence Softtek has helped its Higher Education clients to increase service levels while reducing operating costs on the Maintenance and Support of their IT Portfolio by 30%.
With the use of our methodologies and best practices we are capable to standardize processes on complex engagements and track key SLA’s to obtain actionable data that is used to implement targeted acctions to improve availability, reliability and security of critical Business Applications as well as team performance.
Collaborative culture New agile approaches require tight collaboration and interaction. Softtek’s company culture is rooted on collaboration and co-creation principles. We act as an extension to our client’s teams, starting with an in depth assessment of the current operating model and tailoring our services and solutions to be aligned to the business priorities.
Geographic coverage As higher education institutions strive to become more agile, innovative and responsive, the need to partner with equally nimble companies with a high sense of urgency arises. Softtek provides comprehensive Nearshore support across the Americas, from Canada and USA to Argentina and Chile, complemented with delivery from Spain, China and India for global coverage.
Agile with discipline Our process advantage lies in effectively blending strong process maturity with proven agile approaches and principles. From Lean StartUp (Softtek RunLean™) and Design Thinking to DevOps and Scalable Agile frameworks, we make work non-bureaucratic, outcome oriented and flexible.
Technology expertise Softtek Higher Education team engages with our technology CoE to bring innovation to everyday experiences. Our CoEs include experts and knowledge across emerging technologies including: Mobile, Cloud, Machine Learning/AI, among others.
IT operations leadership Softtek operates and evolves complex application portfolios and service requirements for a diversity of industries, from one of the world’s best airlines to nuclear energy companies, to some of the most key higher education institutions.

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