Hospitality

Hospitality


Consumer-facing technologies and disruptive business models such as Airbnb are driving a shift in the hospitality industry. Social media is increasingly used for customer care and mobile devices now manage the entire hotel-stay experience, from room key to check-out. Travelers have endless information and options at their fingertips, and individualizing the customer experience at every touch point and channel is essential to success.

Hospitality companies require smart use and integration of data, a modern IT operational core and strategic application of technology to deploy a seamless and intimate guest experience across all channels – before, during and after the stay.

Softtek helps hospitality companies deliver on new business requirements and guest expectations, while realizing new opportunities to leverage IT to grow revenue and elevate guest experience. Strategic application of data insights, emerging technologies and redesigned business processes allow our clients to optimize Average Daily Room Rate (ADR), maximize Revenue per Available Room (RevPar) and enhance the end-to-end guest experience.

Overview of Benefits

Changing the Game

Insights

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