SAP Application Management Outsourcing Services
SAP Application Management Outsourcing Services (AMS) are processes and methodologies for maintaining, enhancing and managing enterprise SAP environments. AMS includes development, implementation, integration, testing, maintenance and support (functional and technical), and help desk services. It also includes application monitoring as well as back-up and recovery of applications and interfaces.
Softtek service value
Softtek’s SAP Support Services bring a nimble approach to SAP AMS to support not only the day-to-day requirements, but also navigate the continual process improvements and the shifting organizational demands.
When contrasting Softtek to larger / legacy players, Gartner made the following remark about Softtek:
|Recognized ability to serve Global 2000 organizations||Softtek supports nearly 50,000 SAP users worldwide. An impressive portfolio of clients constantly rank Softtek above its competitors in aspects like total cost of contracted services, responsiveness, work ethic and professionalism.|
|Vast array of SAP Support Models||These include high-performance dedicated services for highly sophisticated and customized technology environments, as well as shared plug-and-play services for smaller and standardized environments. Global 24x7 Nearshore SAP Support Services, thru Softtek’s Global Nearshore model, accesses experts around the globe to easily provide assistance and answers anytime, anywhere.|
|Continuous improvement||The service does not stop at break-fix, but allows for organizations to enhance functionality on a constant basis, while also relying on a continuous root-cause analysis to eliminate recurring problems.|
- Application Maintenance and Support for a Fortune 100 Corporation September 2009 English
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- SAP Mobility for Professional Services (Webinar) SAP and Softtek March 2013 English
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