Client
American fast-casual dining restaurant operator that owns, franchises or operates over 1600 restaurants in the United States and over 33 countries under two separate restaurant brands.
Challenge
Modernize IT operations to align with business needs, while leveraging technology and innovation to provide a competitive advantage in a very demanding industry.
Solution
Through IT outsourcing, we simplify the organization’s vendor ecosystem and transform the service delivery model to one that is cost effective, consistent and enables innovation. Softtek supports all applications including enterprise, restaurant systems and IT IS.
Results
Reduction of IT operating and support costs by >30% through improvement, automation and digitization of processes. Implemented a platform to enable a seamless and standard Digital Guest Experience across the different regions and franchisees, leveraging mobile and in-restaurant technology.
About Softtek
Founded in 1982, Softtek is a global provider of process-driven IT solutions with 30 offices in North America, Latin America, Europe and Asia. With 12 Global Delivery Centers in the U.S., Mexico, China, Brazil, Argentina, Spain and India, Softtek helps improve time-to-business-solution, lower costs of existing applications, deliver better engineered and tested applications, and produce predictable outcomes for top-tier corporations in over 20 countries. Through on-site, on-shore and its trademarked Global Nearshore™ service delivery models, Softtek teams with CIOs to constantly increase the business value of IT. Softtek is the creator and a leader of the nearshore industry.
