Success Stories

Implementation of a Dedicated QA Delivery Center for a Global Retail Company

The Client

One of the largest employers in the world, with presence in 27 countries, the Client is a
publicly traded conglomerate with an outstanding reputation of building highly efficient
supply chains and serving some 200 million customers every week.

The Challenge

As part of its International growth strategy, the Company required integration cycles
to be done in a more efficient manner, shortening deployment times while improving
the overall quality of the applications being delivered in order to avoid costly issues
during UAT and Production Pilot phases.

The Organization had a mindset that gave priority to development activities and a
severe lack of QA culture, practices and processes, leading to the detection of many
defects during the later phases of the project, which resulted in delays in the Company’s
growth plans.

The goal was to spread the QA culture throughout the Company by partnering with
its Quality Management Office. At the same time, the Client wanted to continue providing
QA & Testing services for on-going and new projects and move towards early defect
detection practices.

The Solution by Softtek

Leveraging Softtek’s broad experience and taking advantage of our Near Shore® Model,
a QA & Testing framework that included people, processes, methodologies and tools was
defined, integrated and implemented for our Customer under a Managed Services model.
This would serve as the foundation in order to evolve to a Testing Center of Excellence as
the engagement matured.

A tailored QA & Testing process would be required to meet Customer needs. The process
would need to be focused on the implementation of best practices, the creation of
reusable test assets and a solid documentation practice as well as emphasize the
involvement of the QA team early on in the development of the project lifecycle.

In order to achieve governance for the QA & Testing service both at the program and
project level across international integration efforts, a high performance leadership team
was createdto coordinate testing efforts throughout all project phases and act
as a partner for QA counterparts for the Customer.

Two dimensions of the QA evolution were tracked—QA Maturity and QA Footprint—as
spreading QA involvement in the projects while at the same time increasing the level of
QA maturity over time were both critical factors for the success of the engagement.

The implementation of this model enabled our Customer to simultaneously work on
4 different integrations at peak times, while shortening time to market and delivering
reliable, high quality applications to its end users.

The Benefits

  • Unified processes, policies and standards for the operation of the QA delivery center
  • Delivery Center took complete ownership of the QA function, releasing critical bandwidth from Client’s experts
  • Ability to support different businesses and applications with the QA & Testing processes and sharing of best practices
  • Flexible, scalable model with ability to ramp up and down depending on Customer needs
  • Creation of reusable test assets allowing for significant reduction in design time, consistent reuse level of up to 50%
  • Implementation of Test Automation for Regression Testing, achieving reductions of up to 90% in execution times.
  • Defect containment level increased from 40% to 98% prior to UAT execution
  • Standard and reusable processes that can be implemented and improved for future new markets implementations
  • Cost reduction due to early defect prevention and Near Shore® model
The Voice of the Customer
"Would like to take a moment to thank everyone of you for the effort you put in this project
to make the rollout of last night a great success. Special thanks go to the QA team, for their dedication and commitment on this project. Great team work!"
Program Manager

"Please extend our appreciation on to the testers and please let them know that Executive
Leadership within the Organization truly appreciates their hard work. Thank you for being part of the "One Team" approach."
QA Manager

"I would like to start by saying Thank you. We have completed our testing for the project successfully and on time which is a big achievement. I am thankful to you all for all your hard work and great
collaboration. We could not have achieved it without you. This projectwas kind of different where we were not having clear directions on what and how we are going to test, still we could achieve the milestones by your willingness to learn the new stuff without hesitation and applying it at the time of testing. Great Job team! Keep it up and good luck for your future roles. It was my great pleasure to work with you all."
Sr QA Engineer

About Softtek

Founded in 1982, Softtek is a global provider of process-driven IT solutions with 30 offices in
North America, Latin America, Europe and Asia. With 10 Global Delivery Centers in the U.S., Mexico,
China, Brazil, Argentina, Spain and India, Softtek helps improve time-to-business-solution, lower
costs of existing applications, deliver better engineered and tested applications, and produce
predictable outcomes for top-tier corporations in over 20 countries. Through on-site, on-shore and
its trademarked Global Nearshore™ service delivery models, Softtek teams with CIOs to constantly
increase the business value of IT. Softtek is the creator and a leader of the nearshore industry.
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