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Softtek’s knowledge-work and process-driven culture highlighted as model for IT industry

Nearshore IT services firm featured in Watts S. Humphrey’s and James W. Over’s latest book, Leadership, Teamwork, and Trust: Building a Competitive Software Capability

NEW YORK – March 21, 2011 – Softtek, a provider of process-driven IT services that increase the business value of Fortune 1000 organizations’ application portfolios, was featured in the late Watts S. Humphrey and James W. Over’s most recent book, Leadership, Teamwork, and Trust: Building a Competitive Software Capability.

Softtek’s leadership team was showcased for its ability to grow Softtek through unique methods. In an industry based on competitive pricing, Softtek has focused on quality as opposed to cost and offers clients a strong portfolio of managed services with successful, predictable outcomes. The book, which outlines the benefits and necessities of knowledge-based work, also takes an in-depth look at software development transformation. The authors highlight the importance that Softtek places not only on knowledge work but also on the production of knowledge-workers through the company’s use of the Team Software Process (TSP).

With TSP, Softtek has higher project performance, faster product offerings with higher quality and a better work-life balance for its own employees. Additionally, by creating self-directed teams, Softtek has been able to increase productivity and save costs through more predictable outcomes.

Blanca Treviño, President and CEO of Softtek, said, “It’s an honor for us to have Softtek’s early adoption of the TSP highlighted in this book. To flourish in a crowded market, we need to follow rigorous and consistent processes, and recognize that our associates are knowledge workers. The methods emphasized by Humphrey and illustrate the value they bring not only to us, but to all of our clients. Every industry can benefit from such an approach, and Softtek will continue to operate through TSP implementation as a perfect complement to our corporate culture.”

A prolific author, Watts S. Humphrey was also the 2005 recipient of the National Medal of Technology – the highest honor awarded by the President of the United States to America’s leading innovators. Softtek's contribution to Humphrey’s and Over’s last book, exemplifies the success of knowledge-based work and its growing importance in the industry. For more information about the book please refer to, Addison-Wesley, a division of Pearson Higher Education:

About Softtek:
Founded in 1982, Softtek is a global provider of process-driven IT services with more than 6,000 associates across 30 offices in North America, Latin America, Europe and Asia. With nine Global Delivery Centers in Mexico, China, Brazil, Argentina and Spain,  Softtek helps improve time-to-business-solution, lower costs of existing applications, deliver better engineered and tested applications, and produce predictable outcomes for top-tier corporations in over 20 countries.  Through on-site, on-shore and its trademarked Global Nearshore™ service delivery models, Softtek teams with CIOs to constantly increase the business value of IT. Softtek is the creator and a leader of the nearshore industry. For more information, visit

About the Authors:
Known as the “Father of Software Quality,” Watts S. Humphrey wrote several influential books on software processes. He was a former Fellow at the Software Engineering Institute (SEI) at Carnegie Mellon and in 2005 received the National Medal of Technology – the highest honor awarded by the President of the United States to America’s leading innovators. He passed away in October 2010; however, his memory lives on in his legacy of accomplished work.

James W. Over, who joined Carnegie Mellon’s Software Engineering Institute (SEI) in 1987, has more than thirty-five years of technical and management experience in the software engineering industry. Over has received numerous industry recognitions, including the SEI Director’s Award for Excellence and an award from Boeing Corporation for innovation and leadership in software process improvement.

For more information, contact:

Alejandro Camino
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