News Releases

Softtek Uses Machine Learning to Secure CMMi V2.0 Level 5

Global firm of 15,000 is one of seven companies with certification for both “Development” and “Service”

DALLAS – December 14, 2020 – Softtek, a global company dedicated to helping organizations evolve through digital technology, announced today it has achieved the level 5 for Capability Maturity Model Integration (CMMi) under the latest model.

Softtek was assessed at CMMi Level 5 by the CMMI Institute in 2004, as the first Latin American company to achieve the appraisal. The company has since more than tripled in size and has operations across North America, Latin America, Europe and Asia.

“Over the last couple decades, we have been learning a lot as client expectations require more stringent processes, with increasing demands for innovation,” stated Ricardo Garza, VP of Innovation at Softtek.

“We are doing exciting things both internally and for our clients with the help of cognitive computing and machine learning and look forward to expand upon those efforts in 2021.”

As of December 2020, Softtek is one of seven companies worldwide to hold CMMI Level 5 for the V2.0 model in the categories of Development and Service.

“As 2020 comes to a close, we are proud to share our achievement within the CMMi V2.0 model, as a testament to the diligence, professionalism and rigor of our process improvement teams,” said Luis Cuellar, VP of Corporate Governance and Performance Improvement at Softtek. “While this is not the first time Softtek has achieved CMMi Level 5, this year we used FRIDA, one of our in-house artificial intelligence tools, to improve customer and employee experience and make better predictions for our development projects.”

To learn more about Softtek’s FRIDA intelligent automation technology, visit

About CMMI® Institute
A subsidiary of ISACA Enterprises, CMMI Institute ( is the global leader in the advancement of best practices in people, process, and technology. CMMI Institute enables organizations to elevate and benchmark performance across a range of critical business capabilities, including product development, service excellence, workforce management, data management, supplier management, and cybersecurity.

For over 25 years, thousands of high-performing organizations in a variety of industries, including aerospace, finance, healthcare, information technology, software, defense, transportation, and telecommunications, have achieved sustainable business success through CMMI adoption and demonstrated their ability as capable business partners and suppliers.  

About Softtek: 
Founded in 1982, Softtek is a global company and the largest provider of IT services from Latin America. With a broad portfolio of business-transforming products and solutions, Softtek helps Global 2000 organizations evolve their digital capabilities constantly and seamlessly, from ideation and development to execution.  Learn how Softtek creates value through technology at and connect with @Softtek in social media.  


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Karen Liedl
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