ERP Application Management Outsourcing Services
ERP Application Management Outsourcing Services (AMS) are processes and methodologies for maintaining, enhancing and managing enterprise ERP environments. AMS include development, implementation, integration, testing, maintenance and support (functional and technical), and help desk services. It also includes application monitoring, as well as back-up and recovery of applications and interfaces.
Softtek service value
Softtek’s ERP Support Services bring a nimble approach to ERP AMS to support day-to-day requirements, continuously evolve the business technology platform, and enable business transformation initiatives.
Why Softtek
| A business-function focus approach | We do not focus on the technology platform as a silo. We are focused on end-to-end business processes. Integrating all the technology components involved in the process or business function guarantees optimal functional performance. |
| Recognized ability to serve Global 2000 organizations | Softtek supports nearly 50,000 users worldwide. An impressive portfolio of clients constantly rank Softtek above its competitors in areas like total cost of contracted services, responsiveness, work ethic and professionalism. |
| Global 24x7 support | Nearshore SAP Services, thru Softtek’s Global Nearshore model, accesses experts around the globe, which can easily provide support and answers anytime, anywhere. |
| Continuous improvement | The service does not stop at break-fix, but also allows for organizations to enhance functionality on a constant basis while relying on a continuous root-cause analysis to eliminate recurring problems. |
Insights
- Closing the Gap Between Business Analysis and QA — An Independent Analyst Perspective (Softtek Webinar) Margo Visitacion, Vice President, Forrester Research, Inc. June 2010 / English
- The Rise of the Conservative-Progressive Approach to Outsourcing: Establishing Solid Foundations for a Global Sourcing Program Part 1 of 3 of the white paper series “Proven Strategies for Cost Containment and Risk-balancing in Turbulent Times” By Alejandro Camino with Federico Ferreres May 2009 / English
- Turning Time & Materials Engagements To Fixed-Outcome Relationships Bill Martorelli, Principal Analyst, Forrester July 2008 / English
- Results-driven application services outsourcing - Part one Making the case to evolve from timesheets to deliverables By Softtek March 2008 / English
