CASE STUDY / RETAIL

Custom store management system helps home improvement retailer retain market leadership, expand business



About the customer

Top home improvement retailer.

Presence throughout the Americas.

90+ distribution centers across the US.

2000+ retail locations.

400,000 employees worldwide.

 

Business challenges

The client was pursuing an ambitious growth strategy which included accelerating new store openings in different formats. This strategy required an adequately updated technology platform that could handle the increased volume of business operations.

 
1

Business users complained about not having satisfactory levels of service for day to day operations.

2

Frequent interruptions to store operations.

3

Negatively impacted sales.

4

Inconsistent and cumbersome consumer experiences.

How Softtek comes into play

Over time, Softtek delivered a suite of services including application management, Agile application development, and DevOps services to successfully update the client's technological landscape, increase control over business operations and provide a better customer experience.

Sofftek Identified the maturity level of the application practices as well as significant business risks.

IT Governance was refreshed to improve time-to-market for new business requirements.

QA Services and FRIDA, our cognitive, tool, were delivered to improve the quality of the IT applications portfolio.

Along with customers established goals in coordination with our client to increase new application stability and reduce incidents in all applications in production.

Group 385

Business impact

Softtek provided on-time, on-quality and on-budget technology services, helping the customer expedite the execution & deploymentof new business capabilities.

Softtek’s Store Management System reduced Cost Variance by 57%.

Reduced Wait Time by 2.9 months

Reduced Schedule Variance by 52.5%

After Softtek implemented technology for new stores, the client reported fewer application interruptions, increasing user satisfaction in the day to day operations.

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