abutton
Close menu
Accessibility Menu
Bigger text
bigger text icon
Text Spacing
Spacing icon
Saturation
saturation icon
Cursor
big cursor icon
Dyslexia Friendly
dyslexia icon
Reset
 

CASE STUDY/ HEALTHCARE

Healthcare provider increases overall services provided by 18% with new platform

Agile Portfolio Evolution

icon

About the customer

A private Latin American healthcare provider with a large network of medical professionals, clinics, and labs.

circle icon

Serves 1M+ patients

circle icon

30+ years in operation

circle icon

10K+ employees

iStock-949947192-(1)
icon

Business challenges

Our customer was having operational challenges due to its legacy application infrastructure and required greater system stability and speed to better handle patient information, test results, billing, and appointments. In addition, our client had to streamline its patient experience and optimize the use of its facilities, practitioners, and team members to expand its capacity and scale the healthcare network.

1

Optimize the flow of patient information to reduce wait time and fast-track service.

2

Offer patients the ability to book appointments online and with more scheduling transparency.

3

Improve patient network loyalty and attract new patients by leveraging digital tools to differentiate.

4

Reduce inefficient facility use and increase the capacity of providers and administrative staff.

icon

How Softtek comes into play

Softtek enhanced frontend and backend operations by streamlining processes that affected patient access to healthcare and service quality.

Through application support services, we streamlined digital invoicing and appointment scheduling, increasing the speed and accuracy of routine work.

Developed and implemented a new digital healthcare platform for service delivery across patient-facing and operational business areas.

Utilized Agile development practices to reduce the time to market of application enhancements and new features.

Provided access to real-time advanced scheduling tools to reduce waiting room time and speed up patient treatment.

Asset 5
back img
impact1 impact2
icon

Business impact

Softtek optimized and stabilized our client’s digital operations platform, which had previously inhibited the reliability of critical and routine medical services and the user experience. Softtek implemented new technology and application development processes that enhanced appointment creation, admission, lab results processing, billing, and collections.

Computadora2

Zero downtime while deploying features and enhancements.

reduccion3

90% incident reduction.

Invoice

60% reduction in operational expenditures.

CustomerService

30% increase in patient satisfaction.

cohete

18% increase to overall healthcare services provided throughout the network.

Get the PDF version