GOVERNMENT & PUBLIC SERVICES

ENABLING DIGITAL EVOLUTION OF CITIZEN SERVICES AND GOVERNMENT PROCESSES THROUGH THE RIGHT USE OF TECHNOLOGY.

The new digital economy impacts government agencies and their interaction with citizens, forcing them to have more agile, intelligent, digital and safe services for their operation and interactions. Meanwhile, public budgets have been modified and limited by situations such as COVID-19 and its economic, social and health impact, increasing the pressure to increase levels of efficiency, transparency and optimization in spending execution.

Mandates

 

Among many challenges, the government and public services sector need to work on a short, medium and long-term agenda, which rapid decision making and execution. These challenges include:

transparency
Transparency
 
maximize-spend
Budget management efficiency
 
mobility-services
Digital citizen services channels
 
technology-modernization
Technological modernization
 
data-protection
Data and information protection
 
consumer-focused
Agile and informed decision making
 

Softtek enables new digital capabilities and solutions to accelerate the evolution of the public sector.

For over 35 years, Softtek has been working with public sector entities, enabling their digital evolution with a focus on streamlining inter-institutional operation and citizen experience. Through digital technologies and service models, companies can modernize their technological platforms, enable digital citizen services and maximize the collection and spending execution processes under strict budget control and alignment to institutional objectives.

 
Optimization of information security capabilities
Agile resource management in extraordinary situations
Optimize and transform data analytics strategy
Digitalization & Automation of services to reach and benefit more people
Multiple digital channels for citizen services and inter-institutional operation
Technological infrastructure and applications modernization
Transparency in the allocation and execution of budget

Certifications 

 
certificationsUS-gov

Government & Public Sector solutions

Federal Government Vehicles

 

Federal Government Vehicles

Federal Government Solutions: The combination of innovative engagement models and the variety of our solutions allows us to offer cutting-edge services through contracting vehicles.

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State of Texas

 

State of Texas

State of Texas: Department of Information Resources Contract DIR-CPO-4841 Softtek offers End-User IT Outsourcing Managed Services for Information Technology Assets through this contract. Contracts may be used by state and local government, public education, other public entities in Texas.

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Health & Human Services

 

Health & Human Services

PUBLIC HEALTHCARE & PENSIONS

  • Clinical status information

  • Digital communication

  • Contact tracing

  • Digital citizen services

  • Safety

Government IT Operations

 

Government IT Operations

  • ITO

  • Application Development

  • GRP

  • Quality Assurance

Cyber & Information Security

 

Cyber & Information Security

  • Ellenton
    (Data masking)

  • Managed Security Services
    • IT security and risk management
    • Identity and access management
    • Security assessment and testing
    • Security operations

  • Cybersecurity Defense Operations Center

Tax & Revenue Management

 

Tax & Revenue Management

  • Income taxes

  • Customs and trade taxes

  • Social security taxes

  • Healthcare taxes

  • House development tax

  • Data analytics for compliance and fraud detection

 
 

State, Local & Education solutions

 

Digital Governance

Digital Governance

  • Digital experience for citizen users

  • Digitization & automation

  • Council box

  • Virtual citizen assistant

  • Application modernization

 

Tax & Revenue Management

Tax & Revenue Management

  • Income taxes

  • Customs and trade taxes

  • Social security taxes

  • Healthcare taxes

  • House development tax

  • Data analytics for compliance and fraud detection

 

Government IT Operations

Government IT Operations

  • ITO

  • Application Development

  • GRP

  • Quality Assurance

 

Smart Cities

Smart Cities

  • Energy management solution

  • Infrastructure inventory management, reporting and predictive analysis

 

Higher Education

Higher Education

  • Full ITO management

  • Software Quality Assurance

 

Cyber & Information Security

Cyber & Information Security

  • Ellenton
    (Data masking)

  • Managed Security Services
    • IT security and risk management
    • Identity and access management
    • Security assessment and testing
    • Security operations

  • Cybersecurity Defense Operations Center

 
 

Capabilities Statement

 

Softtek has solid capabilities and expertise enabling the digital evolution of government institutions through the transformation and creation of new capabilities and digital solutions, providing citizens with a more efficient and transparent experience from the public sector at all levels.

todayVSexpected

 

• Optimization of information security capabilities
• Agile resource management in extraordinary situations
• Optimize and transform data analytics strategy
• Digitalization & automation of services to reach and benefit more people
• Multiple digital channels for citizen services and inter-institutional operation
• Technological infrastructure and applications modernization
• Transparency in the allocation and execution of budget

 

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Digital Enablers

 
 
 
Agile Development
 
 
 
IT Cost Optimization
 
 
 
Operational Intelligence
 
 
 
Business Process Digitization & Automation
 
 
 
Mobile
 
 
 
Big Data & Analytics
 
 
 
Machine Learning. (Cognitive Analytics)
 
 
 
Cybersecurity Solutions
 
Learn more about our global capabilities

How we are helping clients in the Government & Public sectors

Government | Agile Software Development
Agile development helps world-renowned lab develop safety management system and add critical features faster
Government
Latin American National General Customs Administration Sees 6%+ Increase in Foreign Trade Tax Revenue
6%+ Increase in Foreign Trade Tax Revenue
Government
Latin American Federal Government Revenue Service

Exceeded Annual Revenue Goal by over US $3B

Government
Latin American National Social Security Institute Benefits 75M+ Citizens through Process Digitization

Benefits 75M+ Citizens through Process Digitization