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CASE STUDY | TECHNOLOGY

AI-powered HR avatar prototype for a major cloud technology provider in Mexico

Digital Transformation Services

custom-genai-avatar-hr-operations-image1

The Client

A leading cloud technology provider in Mexico, recognized for its innovation and scale, sought to explore generative AI to enhance internal operations.

The Situation

Exploring generative AI is easy. Making it work across real systems isn’t.

As one of the most influential tech companies in Mexico, the client set out to enhance employee services through a virtual avatar that could interact with staff and deliver real-time HR insights. The initiative demanded secure integration with internal systems, deep familiarity with AWS GenAI tools, and fast execution under tight budget and timeline constraints. With limited regional expertise in enterprise-grade GenAI development, the client needed a partner who could move quickly, prototype effectively, and align with their internal architecture.

The Solution

Service overview

Custom AI development services to design and prototype a generative AI-powered virtual HR assistant. Delivered through an agile, cloud-native model using AWS GenAI tools, infrastructure-as-code, and secure enterprise integration practices.

Approach

Executed an accelerated development lifecycle using AWS GenAI tools. Delivered a working demo to validate the concept and secure internal buy-in, while integrating the avatar with three internal HR and payroll systems through alternative connection methods.

Key actions
  1. Designed a GenAI avatar capable of interacting with employees and HR users.
  2. Integrated the avatar with three internal HR and payroll systems.
  3. Conducted a gap analysis between the client’s draft and production-grade architecture.
  4. Built and iterated on a prioritized product backlog using agile methods.
  5. Applied secure development practices aligned with OWASP Top 10 for LLMs and DevSecOps pipelines.

Driving Results

  • Delivered a working prototype in under six months, fully integrated at one client site.
  • Positioned for rollout across 40 additional locations.
  • Enabled faster resolution of employee HR queries through conversational AI.
  • Demonstrated the feasibility of secure GenAI integration with sensitive systems.
  • Achieved AWS Marketplace certification for the avatar solution.

Bottom line

We make custom generative AI development for enterprise HR systems Simple, Smart, Reliable—streamlining service delivery across internal operations with secure, enterprise-grade integration.

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