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CASE STUDY | TECHNOLOGY

Agentic AI prototype streamlines HR support for leading cloud technology provider

Digital Transformation Services

custom-genai-avatar-hr-operations-image1

The Client

A major global cloud services provider recognized for its scale, innovation, and technical leadership.

The Situation

Bringing agentic AI to life in the enterprise means more than a good idea—it demands integration, speed, and security.

This leading technology company sought to enhance internal employee services through an intelligent HR agent capable of delivering real-time support and insights. The initiative required deep familiarity with agentic AI frameworks, secure integration with enterprise systems, and rapid execution under tight budget and timeline constraints. Lacking regional expertise in enterprise-grade AI agent design, the client needed a partner who could prototype quickly and align with their internal architecture.

The Solution

Service overview

Custom AI development services to design and prototype an agentic AI-powered HR assistant, developed through an agile, cloud-native Center of Excellence leveraging AWS AI tools, infrastructure-as-code, and secure enterprise integration practices.

Approach

Executed an accelerated development cycle using AWS agentic AI tools. Delivered a working prototype to secure internal buy-in and integrated the agent with three HR systems using secure alternative methods aligned with client architecture.

Key actions
  1. Designed an enterprise-ready AI agent capable of interaction with employees and HR staff
  2. Integrated the agent with three internal HR and payroll platforms
  3. Conducted a gap analysis between the client’s draft and production-ready architecture
  4. Applied secure development practices aligned with OWASP Top 10 for LLMs and DevSecOps pipelines

Driving Results

  • Delivered a working prototype within six months, fully integrated at one pilot location.
  • Planned rollout across 40 additional sites.
  • Validated agentic AI’s potential to streamline resolution of HR queries.
  • Demonstrated the feasibility of secure AI integration with sensitive systems.
  • Achieved AWS Marketplace certification for the agent solution.

Bottom line

Bottom line: We make enterprise-ready agentic AI solutions for HR systems Simple, Smart, Reliable—accelerating service delivery with secure, integrated automation.

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