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CASE STUDY/ RETAIL

Retail powerhouse fuels growth through smart supply chain transformation

Agile Portfolio Evolution

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About the customer

A leading regional North American grocery chain.

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120+ stores

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50+ years in the market

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Business challenges

Driven by its mission to improve stakeholder well-being, the client sought a strategic partner to expand market reach and accelerate growth. Key challenges included:

1

Replacing its proprietary ERP and manual spreadsheets for forecasting.

2

Adopting world-class replenishment tools.

3

Centralizing forecasting and procurement processes.

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How Softtek comes into play

As a Blue Yonder technology partner, Softtek conducted a detailed assessment and implemented the BY Demand and Fulfillment solution to:

Strengthen the replenishment function with dedicated resources.

Generate insights from forecast vs. actual results to support continuous learning.

Leverage machine learning and automation for more accurate, signal-driven demand forecasting.

Visualize demand scenarios, their probabilities, and influencing factors using advanced technologies.

Automatically calculate impacts, predict disruptions, and assess risk.

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Business impact

Softtek’s expertise in change management and data cleansing was key to ensuring the success of the transformation. As a result, the company achieved:

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Fewer stockouts across product categories.

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Lower inventory levels.

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A stronger, more efficient procurement function.

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