Retail POS transformation with Toshiba ELERA across 13-country footprint

A US-based multinational warehouse club, operating on a membership model across LATAM and the Caribbean.

To modernize in-store operations and lay the foundation for unified commerce, the retailer chose Toshiba’s next-gen ELERA POS. However, complex integrations, multi-country compliance requirements, and the need to coordinate internal teams and third parties led to delays and budget overruns.

The client needed a partner who could ramp up fast, simplify delivery, and scale across geographies.

Agile implementation of Toshiba’s ELERA POS across LATAM and the Caribbean—including system integration, localization, and deployment support tailored to each country’s regulatory and operational landscape.

We quickly assembled Agile pods with retail and POS expertise, launched an ELERA lab, and leveraged FRIDA GenAI copilots and test automation to accelerate delivery—surpassing the original schedule and bringing the project back on track.

1. Established an in-house ELERA lab for continuous development and testing.
2. Developed APIs and integrations for payments and local fiscal/labor compliance.
3. Configured localized POS systems tailored to each market’s regulations and operations.
4. Applied Softtek’s GenAI copilots throughout the SDLC to streamline delivery with reduced overhead.