CASE STUDY/ NATURAL RESOURCES
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One of the largest Latin American companies operating in the oil, natural gas, and energy industries and leader in deep and ultradeep water oil and gas exploration.
90K employees
US $150B revenue
3M oil barrels/day
~100M m3 gas/day
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The company’s IT area was supported by multiple providers, causing a lack of service visibility and traceability. By consolidating vendors, it could reduce operational cost and make all supported assets more efficient.
Immature multi-vendor IT environment.
Consolidate and manage 40+ non-SAP mission-critical exploration and production applications.
Consolidate and manage 310+ SAP instances with 24/7 support.
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As a premier SAP partner since 1994 with nearshore and onsite capabilities, Softtek was the perfect fit for our client’s application management and infrastructure services. For a more transparent service delivery and SLA-driven contract, Softtek’s Digitized Governance platform provided real-time dashboards to track the overall engagement for the following services:
Our client achieved a single-vendor service model aligned with the following leading industry process reference models: CMMi Services Level 5, ISO 20000-1, ITIL, COBIT, and ISO 27001.
Full transition in 3 months.
45% reduction to IT operations costs (baseline vs. year 5).
40% reduction in critical incidents through SAP instance consolidation.
