Petroleum company reduces IT operation cost by 45% through ITSM


About the customer

One of the largest Latin American companies operating in the oil, natural gas, and energy industries and leader in deep and ultradeep water oil and gas exploration.

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90K employees

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US $150B revenue

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3M oil barrels/day

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~100M m3 gas/day


Business challenges

The company’s IT area was supported by multiple providers, causing a lack of service visibility and traceability. By consolidating vendors, it could reduce operational cost and make all supported assets more efficient.


Immature multi-vendor IT environment.


Consolidate and manage 40+ non-SAP mission-critical exploration and production applications.


Consolidate and manage 310+ SAP instances with 24/7 support.


How Softtek comes into play

As a premier SAP partner since 1994 with nearshore and onsite capabilities, Softtek was the perfect fit for our client’s application management and infrastructure services. For a more transparent service delivery and SLA-driven contract, Softtek’s Digitized Governance platform provided real-time dashboards to track the overall engagement for the following services:

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Business impact

Our client achieved a single-vendor service model aligned with the following leading industry process reference models: CMMi Services Level 5, ISO 20000-1, ITIL, COBIT, and ISO 27001.

Full transition in 3 months.

45% reduction to IT operations costs (baseline vs. year 5).

40% reduction in critical incidents through SAP instance consolidation.

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