CASE STUDY/ NATURAL RESOURCES

Petroleum company reduces IT operation cost by 45% through ITSM

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About the customer

One of the largest Latin American companies operating in the oil, natural gas, and energy industries and leader in deep and ultradeep water oil and gas exploration.

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90K employees

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US $150B revenue

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3M oil barrels/day

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~100M m3 gas/day

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Business challenges

The company’s IT area was supported by multiple providers, causing a lack of service visibility and traceability. By consolidating vendors, it could reduce operational cost and make all supported assets more efficient.

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Immature multi-vendor IT environment.

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Consolidate and manage 40+ non-SAP mission-critical exploration and production applications.

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Consolidate and manage 310+ SAP instances with 24/7 support.

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How Softtek comes into play

As a premier SAP partner since 1994 with nearshore and onsite capabilities, Softtek was the perfect fit for our client’s application management and infrastructure services. For a more transparent service delivery and SLA-driven contract, Softtek’s Digitized Governance platform provided real-time dashboards to track the overall engagement for the following services:

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Business impact

Our client achieved a single-vendor service model aligned with the following leading industry process reference models: CMMi Services Level 5, ISO 20000-1, ITIL, COBIT, and ISO 27001.

Full transition in 3 months.

45% reduction to IT operations costs (baseline vs. year 5).

40% reduction in critical incidents through SAP instance consolidation.

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