29 april, 2020. – Business Process Outsourcing (BPO) presents a paradigm shift towards a model focused on data and automatic orchestration of processes, incorporating the talent of people with the ‘digital enablers’. Within this context Vector ITC, has a solution that transforms the processes to deliver in an agile and sustainable way an exponential value to the business, Vector BPO.
Vector BPO puts the focus on the qualities that will deliver exponential and sustainable value to the business since it improves the processes, people and technologies of the services included in the scope with the aim of delivering the results expected by the business. In this way, it facilitates efficiency, competitiveness, flexibility and adaptation to the current business environment through the following services:
Vector ITC proposes a reporting model that will allow OKR to keep all stakeholders aligned through information collected in real time through the implemented tools. The transparent management of information will allow prioritizing initiatives and making decisions regarding the direction of the effort.
The Service Manager will provide periodic reports showing the compliance of OKRs and the overall status of BPO initiatives. These statements will be fed by the management tools implemented for each methodology and will contain relevant information on the state of progress, open incidents, risk status and general listings.
The management model controls the information flow of the processes to feed the scorecard that monitors the sustainable compliance of the OKRs throughout the duration of the contractual relationship. The process performance indicators (KPIs) are indexed to the objectives and expected business results (OKRs).
The Operation and Transformation of Processes in the digital era evolves from a sequential logic with focus on the reduction of operational costs and very aggressive Time-to-Market to models with cognitive skills based on Natural Language Processing, Machine & Deep Learning.
“Our BPO Vector model, which is the result of our experience, is focused on guaranteeing quality, control, agility and flexibility of the service to respond to the needs of the client at all times according to their requirements”, says Emilio García Martínez – NearShore Services & BPO Director for EMEA. This tool has already been implemented by hundreds of large companies around the world in various sectors such as banking, telephony, retail and services, among many others.Karen Liedl