CASE STUDY/ TECHNOLOGY
Agile Portfolio Evolution
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A provider of essential online services for individuals and businesses, including domain registration, website hosting, and website building tools.
Recognizing the crucial role of a robust QA strategy in elevating the CX for millions of entrepreneurs, our client aimed to enhance its QA process maturity, strategy, and overall throughput. With a diverse and growing portfolio of online offerings, it sought a cost-effective managed service provider specialized in localization testing to help ensure the delivery of high-quality localized products that cater to the unique needs of customers across various languages and markets.
Accelerate the time to market of new products and features, global in scope but localized by language and region, without compromising quality and user experience.
Support the international QA team to increase throughput and implement QA best practices, frameworks, and process improvements.
Welcome recommendations to enhance the scalability and efficiency in the QA area, such as automation, test dashboards, and best practices implementation.
Leveraging our expertise in QA and testing, along with our relevant centers of excellence, Softtek played a pivotal role in supporting the client’s QA objectives through comprehensive managed services.
Scope and main applications: test case and test plan creation, manual test execution, regular test coverage reporting, testing and monitoring tools creation, and mobile and desktop testing (front site, domain page, SSL, hosting, website builder, etc.)
Flexible team structure: Softtek quickly ramped up to 20 QA engineers according to the client’s requirements. The team remained scalable to meet fluctuating demand and provided ad-hoc QA and testing services as needed.
Nearshore delivery: Delivered a highly competitive cost model by balancing on-site and nearshore service delivery from advantageous locations.
Process improvement and best practices implementation: As a TMMi Level 5 certified organization, our services included improvements to defect prevention, reusability and maintainability, knowledge base expansion, automation strategy, and a shift-left approach, among others.
Through the collaborative efforts of Softtek’s QA engineers and the implementation of process improvements, our client significantly improved QA performance and overall product quality.
Reduced delivery time for priority tasks.
0% defect leakage in production priority P0/P1.
100% tasks documented and tracked.
10% reduction to invalid bug rate.