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CASE STUDY/ BANKING & FINANCIAL SERVICES

Global bank saves 20% on QA and testing with better framework and automation

Agile Portfolio Evolution | NextGen IT Operations

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About the customer

Global leader in banking, credit cards, and wealth management.

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Millions of customers

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~28K points of contact

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~10K ATMs

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Business challenges

As our client increased the number of projects geared toward new offerings and operational improvements, it began suffering from service interruptions and delayed time to market caused by a lack of automation and standardization in its QA practices.

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Eliminate defects to improve service continuity and reduce business interruptions.

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Effectively manage QA for a large volume of projects.

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Unify all regions of operation under a proven QA framework.

4

Automate business process testing.

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How Softtek comes into play

Softtek implemented its governance model and framework to digitalize automation workflows, KPIs, and SLAs and make them visible on real-time dashboards, giving the entire QA area transparency and easily comparable measurements.


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Testing as a Service | Continuous testing | Integration testing | CI/CD pipeline transformation

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Business impact

Softtek’s global delivery model proved to be particularly effective for our client, as the framework, model, and testing-as-a-service capabilities were able to penetrate all regions of operation in scope with nearly zero interruptions to business operations while improving time to market.

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88% reduction to testing activities through governance implementation.

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60% faster testing, accelerating time to market.

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20% cost savings on testing activities under a new global QA framework.

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27% increase in testing productivity through automation.

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