CASE STUDY/ BANKING & FINANCIAL SERVICES

Global bank saves 20% on QA and testing with better framework and automation

About the customer

Global leader in banking, credit cards, and wealth management and subsidiary to a top five bank in the US.

~25M customers

~27K point of contact

~9K ATMs

Business challenges

As our client increased the number of projects geared toward new offerings and operational improvements, it began suffering from service interruptions and delayed time to market caused by a lack of automation and standardization in its QA practices.

1

Eliminate defects to improve service continuity and reduce business interruptions.

2

Effectively manage QA for a large volume of projects.

3

Unify all regions of operation under a proven QA framework.

4

Automate business process testing.

How Softtek comes into play

Softtek implemented its governance model and framework to digitalize automation workflows, KPIs, and SLAs and make them visible on real-time dashboards, giving the entire QA area transparency and easily comparable measurements.


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Testing as a Service | Continuous testing | Integration testing | CI/CD pipeline transformation

Business impact

Softtek’s global delivery model proved to be particularly effective for our client, as the framework, model, and testing-as-a-service capabilities were able to penetrate all regions of operation in scope with nearly zero interruptions to business operations while increasing time to market.

88% reduction to testing activities through governance implementation.

60% faster testing, accelerating time to market.

20% cost savings on testing activities under a new global QA framework.

27% increase in testing productivity through automation.

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