CASE STUDY/ HEALTHCARE
Digitized BPO Services
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One of the largest providers of physician services to hospitals, health systems, and government entities in the USA.
20M+ patients per year
50K+ healthcare professionals
45+ years in the market
Our client faced a lack of visibility and delays processing and approving vendor and staff contracts and procurement requests, negatively impacting its ability to provide high-quality care with competitive healthcare costs.
Standardize and improve the management of IT expenditure.
Improve control and follow-up of supplier’s contracts.
Increase procurement visibility and reduce accounts payable delays.
Softtek modernized our client's procurement processes with our end-to-end Smart Buy solution, including category management, source to contract, procure to pay, and invoice to settle.
Developed a partnership to support vendor management, contract digitization, and IT procurement spend through a fully managed services delivery model.
Full ownership of contract digitization process (people, processes, and technology).
Relayed knowledge base through the standardization and complete documentation of business processes, including process maps, standard operating procedures, and business rules.
Provided experienced consultants and real/time flexibility through Softtek’s nearshore delivery model.
Softtek's SmartBuy solution streamlined IT spend, reduced contract execution cycle times, and eased the procure-to-pay process without compromising compliance.
60% time reduction in procure to-pay transaction completion.
60% reduction in contract digitalization and processing time.
100% compliance with internal contractual and confidentiality standards and processes.
Reduced long delays for contract renewals, eliminating additional late payment penalties.