Custom store management system benefits 120+ home improvement retail locations

About the customer

Top home improvement retailer.

Presence throughout the Americas

2,000+ retail locations

400,000 employees worldwide

Business challenges

Our client was pursuing an ambitious growth strategy for its 120+ locations in Mexico as well as new store openings in different formats. This strategy required an updated technology platform that could handle the increased business volume.


Address complaints from business users about unsatisfactory service levels for day-to-day operations.


Minimize disruptions to store operations.


Create a more consistent in-store customer experience.


Boost sales in the region.

How Softtek comes into play

Over time, Softtek delivered a suite of services including application management, Agile application development, and DevOps via nearshore and Mexican teams to successfully update the client’s technology landscape throughout the Mexico region. Specifically, Softtek supported the onboarding and management of 80% of the applications supporting the overall retail store management system.

Initial assessment of application portfolio to identify the current state and track the progress toward the future state of the technology ecosystem.

Performed an IT governance refresh to bring new maturity to the client’s application practice and mitigate significant business risk associated with time to market improvements.

Provided QA services with FRIDA, Softtek’s cognitive automation tool, to improve the quality of the IT applications portfolio.

Business impact

Softtek provide on time, on quality, and on budget application development and management services, effectively managing the majority of the SDLC for the client’s store management system in its Mexico region.

Reduced schedule variance by 52.5%

Reduced cost variance by 57%

Reduced project delivery delays by more than 50%

Improved application uptime and time to market for new initiatives.

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