Huge automation project for top retailer pays for itself in one year

About the customer

Our client is a privately held supermarket chain founded over a century ago, with large grocery, appliance, and pharmacy operations.

~340 stores in the Americas

12,000+ employees in Mexico

MX 40B target sales in 2020

6,000+ products

Business challenges

As our client continued to expand throughout the Americas, many of its critical accounting and finance functions relied on manual data entry, data manipulation, and report generation. It needed a partner that could automate complex business processes to increase accuracy, throughput, and cost savings.


Accounting and finance data was coming from fragmented systems.


Manual accounting and finance processes were consuming significant resources: time, cost, risk, audit and compliance, and talent.


Tax processes were being delayed and were not error-free.

How Softtek comes into play

Softtek worked strategically with the client to identify high-value priority targets for automation. All robotic process automation tasks were completed using FRIDA, Softtek's proprietary cognitive automation platform.

Implemented FRIDA, leveraging state-of-the-art machine learning and AI tools and self-healing capabilities.

Reduced times for processes in scope from several minutes to seconds.

Applied Lean Six Sigma methods for effective change management.

Business impact

Through this automation partnership, our client optimized costs and significantly improved operational efficiencies. Based on success with its accounting and finance areas, our client also proposed expanding the cognitive automation services to other areas of the company.

ROI achieved after first year.

45% cycle time improvement for processes in scope.

Improved ability to assign talent to value-added activities.

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