CASE STUDY/ BANKING & FINANCIAL SERVICES
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Major US regional bank that provides a broad range of consumer and commercial banking products, from small clients to large corporations.
~2.8B total equity capital
~32K total registered digital retail users
Our client needed to engage a younger customer segment in order to ensure their long-term business objectives. Delivering an innovative digital experience was a key component of this strategy.
Digital Transformation of their online retail banking platform (mobile & web).
Necessary to redesign their mobile banking solution (native apps: iOS & Android).
Digital banking platforms required adjustments to improve transaction security.
Softtek designed an automated testing solution that helped improve digital customer.
Next-Gen QA function with a restructured team with Softtek as a partner.
Mature PMO unit to size all projects including QA requirements.
Automated Testing implementation was a must for the success of the program:
• Complex mobile ecosystem
• Constant changes in OS versions
• Continuous validation in a wide variety of devices & platforms
Softtek improved this financial institution’s customer experience and allowed them to capture a new market segment by implementing automated testing & next-gen QA functionalities through an Agile Delivery Capability model.
Improved CX through a new QA model that helped release convenient and user-friendly applications.
0 Defects in Production (Severity 1 & 2).
Revitalize & Capture New Customers through a Digital Transformation Journey.
Bank's Repositioning as a digital champion.