Digital Optimization

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The digital capabilities you always needed, but faster

Our Digital Triage services are packaged and designed for fast delivery and implementation. They tackle specific improvements that should not be postponed and wait months through traditional hiring mechanisms.

Consult with our Digital Triage team

Rapidly enable new digital sales channels

Expedite eCommerce platform enhancements

Increase digital delivery throughput

Drastically scale up

Iteratively revamp the user experience

Launch new channels and integrate functions customers will love

Launching the first touchless cinema experience, bringing movies and the food the love to our guests homes and many more things: we could not have done so much in so little time without an agile attitude and solid engineering.”

CIO – Global Cinema Chain

Offerings for Digital Triage

Designed for fast action. Our teams rapidly address urgent needs to enable or quickly enhance the performance of current digital investments.

Urgently address unstable or saturated platforms or channels

Digital Commerce Workaround: Rapid deployment of fully functional temporary digital channels to overcome instability or saturation.

Custom-made eCommerce Platform Hypercare: Rapidly stabilize and fine-tune legacy eCommerce platforms, preventing sales disruptions due to demand spikes, while a long-term solution is set in motion.

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Quickly expand or overhaul digital delivery

Delivery Channels Rapid Integration: Connection to digital delivery service platforms to rapidly enable new or temporary delivery mechanisms in case of core channel disruptions.

Digital Front-ends Hypercare: Understand your customer's behavior, identify improvement areas and fix issues that may affect your customers' experience.

eCommerce Cognitive Testing: Rapidly enable eCommerce test scenarios aided by AI and cognitive technologies.

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Rapidly implement best-in-class eCommerce

Rapid Enterprise-grade Commerce: Implement Omni-channel enterprise-grade Digital Commerce and CRM platforms.

eCommerce Go – Transaction-based model: Launch Hybris and Magento eCommerce in less than two weeks, and rely on our digital marketing teams to generate customers and sales; pay by transaction and keep all profits.

Marketing Services for eCommerce: Our own digital marketing agency works in tandem with our Digital Triage team to craft demand generation and eCommerce sales.

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CUSTOMER SPOTLIGHT

Leading car maker increased dealership visits by 65%

Softtek implemented a unique digital platform to harmonize customers’ changing expectations, dealership needs, and the sales and marketing processes.

Learn more

30% increase in prospect appointments

Increase 65% in showroom visits rates

Full visibility of marketing campaigns

Linked 100% of deals to digital campaigns through CRM

CUSTOMER SPOTLIGHT

Automotive leader drives sales through enhanced customer journeys

Applying agile methodologies and experience KPIs to develop a digital CX strategy, and drive lead conversion and car sales.

Learn how

23% increase of the customer lifetime value

Frictionless customer engagement, with 360 customer view

Omnichannel customer experience

Increased lead conversion rate

What’s behind our Triage services?

Softtek Digital Platforms and Commerce advisory and technology services are built around agile delivery methods, modern architectures, and empowered by dedicated centers of excellence where engineering and business domains intersect.

Virtualization | Workplace | Monitoring | Cybersecurity | Cloud

By combining a broad set of skills, a highly mature service model and the accumulated experience of thousands of eCommerce, mobile and CX projects, we can act as that agile partner to rapidly improve Digital channels capabilities. Our delivery approaches combine the use of SWAT teams, rapid assessments, Agile pods, reference instances, accelerators, Playbooks, automations and AI tools, plus a growing core of best practices specifically tailored for Digital Commerce plays.

By combining a broad set of skills, a highly mature service model and the accumulated experience of thousands of eCommerce, mobile and CX projects, we can act as that agile partner to rapidly improve Digital channels capabilities. Our delivery approaches combine the use of SWAT teams, rapid assessments, Agile pods, reference instances, accelerators, Playbooks, automations and AI tools, plus a growing core of best practices specifically tailored for Digital Commerce plays.