CASE STUDY/ HEALTHCARE

PMO services help global health insurance company onboard project managers 65% faster

About the customer

US-based and internationally managed insurance and healthcare company with several subsidiaries offering specialized healthcare services.

Coverage in 30+ countries

70,000+ professionals

17M+ medical
customers

24/7 customer
service in more than
20 languages

Business challenges

Our client was facing a lack of visibility and standardized processes in managing more than 40 concurrent global projects. To continue addressing its aggressive growth goals through M&A, it needed a more robust project management function with high visibility at the enterprise level and high accountability at the local level.

1

Improve the management of resources, dependencies, and demand.

2

Speed up the onboarding process for project managers.

3

Reduce time and money leakage associated with project deviations.

4

Manage delivery volatility with better service indicators and visibility.

How Softtek comes into play

In less than one year, Softtek implemented a series of project management (PM) capabilities through PMO services to improve the client’s management of multiple simultaneous projects throughout the US and Latin America.

Facilitated knowledge transfer sessions to establish the client’s preferred PM methodology and formalize artifacts.

Applied mature governance standards to increase visibility through controls, metrics, monitoring, and reporting.

Established best practices for onboarding PM talent, giving local areas the ability to fluctuate with project demands at a moment’s notice.

Business impact

Having a mature supplier contractually committed to PM service indicators was vital to our client’s ability to align projects to business results and manage resources and demand across multiple geographies.

100% governance rating and compliance with internal methods and processes.

65%+ faster time to onboard project managers.

Increased the visibility of project status and delivery dates, improving time to market.

Reduced maintenance efforts while increasing project documentation, leading to higher quality assurance for projects in-progress, completed, and deployed.

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