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GOVERNMENT & PUBLIC SERVICES

Enabling digital evolution of citizen services and government processes through the right use of technology

The new digital economy impacts government agencies and their interaction with citizens, forcing them to have more agile, intelligent, digital and safe services for their operation and interactions. Meanwhile, public budgets have been modified and limited by situations such as COVID-19 and its economic, social and health impact, increasing the pressure to increase levels of efficiency, transparency and optimization in spending execution.

Mandates

Executives in charge of technology areas in government agencies are faced with a short- and long-term agenda and must make swift judgements to address the following focus areas:
transparency

Transparency.

maximize-spend

Budget management efficiency.

mobility-services

Digital citizen services channels.

technology-modernization

Technological modernization.

candado

Data and information protection.

consumer-focused

Agile and Informed decision making.

Softtek enables new digital capabilities and solutions to accelerate the evolution of the public sector

For over 35 years, Softtek has been working with public sector entities, enabling their digital evolution with a focus on streamlining inter-institutional operation and citizen experience. Through digital technologies and service models, companies can modernize their technological platforms, enable digital citizen services and maximize the collection and spending execution processes under strict budget control and alignment to institutional objectives.

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Optimization of information security capabilities
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Agile resource management in extraordinary situations
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Optimize and transform data analytics strategy
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Digitalization & Automation of services to reach and benefit more people
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Multiple digital channels for citizen services and inter-institutional operation
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Technological infrastructure and applications modernization
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Transparency in the allocation and execution of budget

Certifications

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logo-sixsigma

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logo-diego-digitalgov

logo-CMMI-DEV-5-1

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Government & Public sector solutions

Federal Government Vehicles
Federal Government Solutions: The combination of innovative engagement models and the variety of our solutions allows us to offer cutting-edge services through contracting vehicles.
State of Texas
State of Texas: Department of Information Resources Contract DIR-CPO-4841 Softtek offers End-User IT Outsourcing Managed Services for Information Technology Assets through this contract. Contracts may be used by state and local government, public education, other public entities in Texas.
Health & Human Services
Public Healthcare & Pensions
  • Clinical status information
  • Digital communication
  • Contact tracing
  • Digital citizen services
  • Safety
Government IT Operations
  • ITO
  • Application Development
  • GRP
  • Quality Assurance
Cyber & Information Security
  • Ellenton (Data masking)
  • Managed Security Services
    • IT security and risk management
    • Identity and access management
    • Security assessment and testing
    • Security operations
  • Cybersecurity Defense Operations Center
Tax & Revenue Management
  • Income taxes
  • Customs and trade taxes
  • Social security taxes
  • Healthcare taxes
  • House development tax
  • Data analytics for compliance and fraud detection
 
 

State, Local & Education solutions

Digital Governance
  • Digital experience for citizen users
  • Digitization & automation
  • Council box
  • Virtual citizen assistant
  • Application modernization
Tax & Revenue Management
  • Income taxes
  • Customs and trade taxes
  • Social security taxes
  • Healthcare taxes
  • House development tax
  • Data analytics for compliance and fraud detection
Government IT Operations
  • ITO
  • Application Development
  • GRP
  • Quality Assurance
Smart Cities
  • Energy management solution
  • Infrastructure inventory management, reporting and predictive analysis
Higher Education
  • Full ITO management
  • Software Quality Assurance
Cyber & Information Security
  • Ellenton (Data masking)
  • Managed Security Services
    • IT security and risk management
    • Identity and access management
    • Security assessment and testing
    • Security operations
  • Cybersecurity Defense Operations Center
 
 

Capabilities statement

Softtek has solid capabilities and expertise enabling the digital evolution of government institutions through the transformation and creation of new capabilities and digital solutions, providing citizens with a more efficient and transparent experience from the public sector at all levels.

Asset-capabilities

 

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Optimization of information security capabilities
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Agile resource management in extraordinary situations
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Optimize and transform data analytics strategy
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Digitalization & automation of services to reach and benefit more people
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Multiple digital channels for citizen services and inter-institutional operation
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Technological infrastructure and applications modernization
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Transparency in the allocation and execution of budget

Digital enablers

 
 
 
Agile Development
 
 
 
IT Cost Optimization
 
 
 
Operational Intelligence
 
 
 
Business Process Digitization & Automation
 
 
 
Mobile
 
 
 
Big Data & Analytics
 
 
 
Machine Learning
(Cognitive Analytics)
 
 
 
Cybersecurity Solutions
 
 
 
CPG
 

Consumer buying behaviors are changing dramatically as a result of COVID-19 – what people buy, where they buy, how they buy, how much they buy, and how often. This places great strain and uncertainty on a complex and already overstretched supply chain and is forcing CPG companies to rethink their strategies and capabilities around manufacturing/production, inventory management and logistics, distribution, pricing strategies, content, partnerships, consumer engagement and commerce.

Softtek is tracking developments in the industry to help our clients understand the resulting changes in consumer and shopper behavior across categories, brands, channels and retailers in the areas affected by the virus. Our goal is to help organizations successfully meet the changing needs of their “new consumers”.

Learn more about our global capabilities
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