CASE STUDY/ INDUSTRIAL
Agile Portfolio Evolution | NextGen IT Operations
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Leading energy technology company.
Presence in energy infrastructure, renewables, gas, and more
One of the top power producers worldwide
The client was no longer able to meet business demands through its current IT service model, they required a swift restructuring of their service model that ensured the reliability of core IT infrastructure, improved communication with customers, and facilitated internal communications.
Provide customers with remittance services through mobile app.
Increase geographic coverage and market participation, particularly in the U.S.
Avoid disruptions to clients during transition process.
Increase corporate coverage, along with business revenue.
Softtek successfully supported, and in some cases automated, commercial and customer-facing applications and infrastructure by implementing standards of excellence for IT services and support and establishing continuous monitoring.
Establishment real time monitoring provided top of the line support to applications from multiple business areas that have a customer facing component.
Enablement of full control met availability SLA's (95%).
Measurement of relevant data points implemented continuous Infra-monitoring.
Implementation of a Maintenance and support Methodology provided custom support to applications.
Developed native app or all of the clients platforms within 4 months.
Through Softtek’s best-practice consolidation of app and infrastructure support, the client was able to scale its IT service model to meet business demands while optimizing processes and costs.
No impact on revenue from application disruptions.
Alerts from critical applications attended in record time.
Properly orchestrated releases improved application reliability and end customer satisfaction.
Successful robotic process Automation for IT Infrastructure & Applications.
100% business infrastructure and field support technology services coverage.