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QA transformation helps department store chain migrate 13 million customers
to a new e-wallet

Agile Portfolio Evolution


About the customer

Our client is one of Mexico’s leading department store chains.

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50+ years in the market

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Hundreds of physical stores and a successful eCommerce operation

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Wide range of products including clothing, shoes, electronics, furniture, and store credit services


Business challenges

Despite the client’s success, it saw an opportunity to improve its QA practice to drive omnichannel retail success with improved customer satisfaction and operational efficiency. It needed to ensure the final quality of new software projects, reduce defects in production processes, and increase the level of standardization. The client was also interested in training more personnel in its software QA area and developing internal trainers to support future automation initiatives related to QA.


Implement a proper QA methodology for omnichannel retail initiatives.


Reduce defects in production processes and ensure the final quality of products.


Build internal training capabilities to ensure personnel can keep pace with evolving QA automation initiatives.


How Softtek comes into play

Softtek was engaged to provide consulting, training, and develop best practices for the client’s QA area. This service, called QA Factory, is a powerful approach to improving the client’s QA testing and validation practices through the right mix of people, processes, and technology based on the client’s business needs.

Softtek divided the service into various stages, starting with a general evaluation to identify specific personnel needs as they relate to upcoming projects and upskilling. After that, a methodology was created that considered training programs, an automation framework, and adoption of best practices. Some of the key deliverables included:

QA methodology implementation.

Internal trainer development for QA automation initiatives.

Automation framework implementation.

Training of 335 test engineers.

Technologies utilized: Selenium, Winium, and Eclipse, to support test engineers and the new automation framework.

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Business impact

Softtek’s QA Factory service enabled the client to adopt the best QA testing and validation practices within its internal processes, reduce production defects, and align with industry standards. This four-year project aimed to develop the client’s capability to operate independently, with Softtek’s partnership and expertise serving as a foundation for long-term success.


300% increase in the number of times automated test cases have been executed.


70% reduction in data generation execution time.

Time arrows

Achieved a stable cost-to-income ratio post-implementation.

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Allowed the migration of 13 million customers to a new e-wallet.


90% reduction in defects injected into production.

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