CASE STUDY/ BANKING & FINANCIAL SERVICES
Agile Portfolio Evolution | NextGen IT Operations
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One of the top remittance service providers.
70+ payment entities
Offers remittance services in 70+ currencies
100% cashless transactions
Our client sought to strengthen its presence in the U.S., standardize customer experience, and innovate within the remittance services sector.
Provide customers with remittance services through mobile app.
Increase geographic coverage and market participation, particularly in the U.S.
Avoid disruptions to clients during transition process.
Increase corporate coverage, along with business revenue.
Softtek deployed Agile development teams to manage, support, and improve internal and customer-facing processes and apps.
Softtek Agile teams also enabled a new channel by developing a mobile remittance app.
Improved business continuity and service quality by providing 24/7 support service for critical applications and go-live support.
Automated customer service processes, enabling an increase in service capacity.
Implemented safety measures, such as customer validation, and transaction cancellation, across all digital service channels.
Leverage available database services through XML services.
Developed native app or all of the clients platforms within 4 months.
Our client successfully revamped their digital services through their partnership with Softtek, increasing customer satisfaction and acquisition, while reducing customer costs.
Increased applications coverage by incorporating new LATAM countries and multi-currency.
Improved time to market for the deployment of new products.
Improved business KPIs like remittance amount, customers affiliated and number of transactions.
Reduction of the TCO generated by development method licenses savings.