CASE STUDY/ TRANSPORTATION
IT Infrastructure Services | Agile Portfolio Evolution
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Transportation, shipping, and logistics leader delivering billions of packages each year.
US $70B+ revenue
400K+ employees across the world
100K+ vehicles in its delivery fleet
10M+ pick-up and delivery customers
The logistics delivery company grew aggressively and expanded their delivery service quickly in over 30 countries, requiring new structural demands in their IT infrastructure and operations. They needed a dependable application to optimize speed and network capabilities, as well as modernizing their current digital processes to simplify cross-border shipping.
Business growth and high demand, requiring a quick solution.
Legacy digital services and processes.
Need to increase operational capacity and business productivity.
Large demand from customers, impacting customer service.
Inefficient use of freight and vehicle miles and fuel.
Softtek proposed a nearshore model to transform and optimize the customer delivery experience by modernizing digital capabilities to support the expansion of extended hours and pickups. The new technology streamlined global shipments with agile updates and advanced routes, allowing drone delivery to expanded networks including hospitals and university campuses.
Developed technology to support the expansion of extended hour services and weekend pickup and delivery.
Simplified crossborder shipping adding agile upgrades to digital services.
Invested in additional technology to improve the speed of the shipping network.
Optimized routes to enable a new customer service process.
Drone delivery service expanded to university campuses and hospital networks.
Enabled global logistics network system, optimizing assets utilization.
Provided service differentiators to improve customer experience and brand loyalty.
Ensured FDA compliance were met on healthcare logistics systems.
Increased in time to market for new application features.
Reduced cost with nearshore capabilities and team.