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PlayOps: Reliable infrastructure for online gaming

In a world where milliseconds can make or break the gaming experience, Softtek sets the standard. We empower studios to focus on their creative vision while we handle the backend of gaming. Combining Next-Gen IT service management and infrastructure-as-code principles with proactive monitoring, we guarantee peak multiplayer performance and global accessibility for all your titles.

Online gaming infrastructure services for speed, resilience, and scale

PlayOps brings you access to the latest technologies, methodologies, and certifications on the market; SLA-and outcome-based services; and a continuous optimization approach focused on automation and self-service.


Main advantages

For studios

  • New title releases: Speed up your time to market
  • New acquisitions: Seamlessly onboard acquired titles and technologies
  • Technology roadmap evolution: Adapt and evolve your tech stack

For AAA games and publishers

  • Connectivity, player identity, gaming transactions, and matchmaking: With our global delivery, enable performance at scale for any number of gamers, anywhere in the world
  • Gameplay services: Unlock observability, monitoring, and real-time analytics to solve performance issues before they impact your player experience
  • Global nearshore delivery
  • Modular 'building block' services
  • Hybrid, on-prem, or cloud ecosystem support

Achievement unlocked: A new focus on gaming value drivers

From fluid matchmaking that captivates novices and veterans to fast and secure microtransactions, the success of session-based games hinges on more than just exceptional gameplay.

When your infrastructure is engineered for today's game-changing demands, you set the stage for new levels of engagement and growth.


Online gaming community
  • Player Exchanges
  • Hosting game parties
  • Custom Content
Adapt to new player trends, engagement, and preferences
  • Free to play
  • Pay to win
  • Play to earn
Player 360, data-driven achievement, and in-app purchases
  • Merit-based competitiveness and transactions

New High Score! Some of our clients have achieved:








Supported more than 100% increase
in transaction revenue from concurrent
players over the years








More than $50M in savings through
nearshore model








Zero Softtek-attributed outages
over the years








99.9% infrastructure availability