IT cost optimization approaches enable a review of all paths that lead to a leaner, more digital and modern organization, without sacrificing key business and technology capabilities:
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CUSTOMER SPOTLIGHT
A famous global quick service restaurant company with over 10,000 restaurants dramatically increased IT performance across all IT functions while reducing costs by over 60%
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A traditional cost cutting efforts can leave organizations ill equipped to advance their digital business initiatives, hampering their capacity to increase revenue, drive loyalty and gain market share. IT optimization services emphasize the evolution of digital capabilities while reducing costs.
With this approach, organizations can capitalize on new and emerging digital business models as they address the needs for efficiency or budget constraints.
Lower the cost of evolving applications and digital solutions, from inception to production.
Softtek IT optimization is led by expert teams across 20 Centers of Excellence spanning towers and IT functions. They leverage Softtek's FRIDA and a growing library of automations and accelerators, enabling us to rapidly bring results as we collaborate with IT organization leaders to automate and shift the focus to digital initiatives.
Softtek IT optimizations services are currently being leveraged by organizations representing over $4 trillion in revenue and $1.5 trillion in assets, across five continents. Certainty, automation, agility and business-alignment underpin our approach to IT optimization, with our foundation always being on the scarcest of resources: the human element.
Our expert teams and underlying CoE infrastructure are led by senior subject matter experts. They continuously research and update our methods and best practices, and ensure flawless delivery of our services.
Software engineering and excellence in technology operations has been our core since we started in 1982. We believe in process excellence, and align our service with industry best practices, including Cobit, TMMi, ITIL or SAFe.
Our geographic footprint and Global Nearshoretalent network allows us to source the right teams wherever it makes most sense for each engagement or function.
Our cognitive platform is embedded and powers our services, and is being used by hundreds of clients to speed up business & IT processes and tasks. Our Automation CoE is familiar with hundreds of automation tools and techniques and understands how to integrate and orchestrate them, ensuring visibility and consistency of the automated tasks.
We have a growing number of accelerators and enabling platforms that play a key role in IT optimization. Our enabler library can cut the time it takes for many critical tasks, from months to days. For example, our Click2Sync Cloud technology can orchestrate complex marketplace, eCommerce, fulfillment and backoffice tasks, or broker and integrate information from widely used Service Desk packages such as ServiceNow.
For complex or large scale operations, continuous alignment with ever changing business priorities is a must. Our DIEGO Digital Governance platform powers real-time metrics for the performance and business contribution of every aspect of the technology organization, driving visibility across strategic, executive, function-specific and operational levels.
We use a service design methodology to optimize costs andmaximize the value of every IT function. Softtek’s service design approach has six key components that we believe are essential to any successful customer relationship, project or engagement. The six key aspects are as follows:
Right-Governance: Connect all services to 100% digitized business KPIs, visibility, continuous improvement and predictable services.
Right-Size: Evolve talent towards an optimal-sized team with the right skill mix to meet business objectives.
Right-Place: Make optimal work-allocation decisions driven by performance, regulation, geopolitical and risk mitigation factors.
Right-Execution: Continuously improve outcomes and operational health during every service lifecycle.
Right-Quality: Business performance drives quality metrics, adjusting SLAs to match needs, and not the other way around.
Right-Culture: Foster a culture that rewards action-oriented behaviors.
June 2020 edition
We regularly update our commerce radar, a simple list of established and up and coming platforms and options for Digital Commerce, to keep track of the evolving landscape. It can be useful to identify new technologies, platforms, functionality and trends by following what’s new and what’s working.
While we mostly use this radar for ourselves, we’ve had been asked to share a few times and decided to make it available for anyone interested.
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