Vendor consolidation, IT optimization drives 25% cost savings first year for leading airline

About the customer

Largest domestic air carrier within the United States.

Annual Revenue of

depatures daily

team members

destinations across the United States

technology experts


Softtek has established itself as a valued IT business strategic partner, enhancing our ability to collaborate and drive ongoing operational improvement and innovation.

CIO of Airline

Business challenges

The airline was rapidly growing, adding overwhelming structural demands to its IT support and operation groups. Therefore, the airline needed reliable applications, including a mission-critical infrastructure and cybersecurity management approach to ensure flawless day-to-day, 24/7 operations. Our client also wanted to foster innovation while simultaneously setting goals for lowering IT costs with automation.


Complex and critical application portfolio.


Use of many IT vendorswith scattered responsibilities and limited ownership.


Multiple defects in system processes, including ticketing, maintenance pods, and reporting.


Increase business and technology productivity, efficiency, reliability, and innovation.


Support a rapidly growing number of flight routes and applications without increasing costs.

How Softtek comes into play

During a competitive selection process, Softtek proposed consolidating IT operations into one single model and streamlining the airline’s IT systems with Agile teams.

Consolidating various IT vendors into a single-provider operating model.

Implementing a state-of-the- art IT maintenance and support model.

Developing strategic initiatives to sustain company growth.

Streamining the transition of legacy applications to modern systems.

Increasing technology resiliency and business reliability through SRE practices.

Automating automation and self-healing to reduce cost and improve response time and availability.

Group 385

Business impact

Six months

Consolidated multiple vendors in less than six months, without any business disruptions

Six sigma

Structured a governance model to deliver consistent results, provided real-time visibility of performance, and enabled efficiency gains and continuous improvement through automation, SRE, and Six Sigma processes


Ramped-up a team of over 500 SMEs in less than four months


Achieved first-year savings of more than 25 percent through productivity initiatives


38 percent annual savings due to transformation, automation, and a continuous improvement mindset

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