Infrastructure Management Services
In today’s world of rapidly changing technology, organizations must rethink the way they do business. To maintain competitiveness, companies need to create new paradigms for an agile and flexible IT infrastructure through innovative solutions that focus on Cloud, containers, mobile platforms and even emerging AI initiatives to improve their time to market.
Softtek service value
Softtek's IT Infrastructure Management Services help companies to maintain and improve the performance and availability of their production environments with an agnostic approach by using new technologies, methodologies and tools. By implementing BPA, RPA and deploying Infrastructure as Code the business will maximize effectiveness to allow key resources to focus on more strategic activities, improve customer experience and reduce operating costs.
Infrastructure Managed Services
End User Support Services
Our End-User Support services focus on our clients’ internal or external end users. Our Service Desk acts as a liaison between an end user and IT support groups. This includes initial assistance, support on technical requirements, process defects, service degradation or any other IT-support related request. These groups are considered the “connectors” between end users and the world of technology. Services include Service Desk, Desktop or Deskside Support and Mobile Device Support.
Datacenter Operations
Our Datacenter Operations services are related to Server, Storage, Data Backup and Restore, Monitoring, Virtualization, Middleware and patching support responsibilities, inside or outside a data center.
In addition to the support services, Softtek has the capability to help our Clients with Datacenter design, construction, operation, consolidation and Migration activities/responsibilities.
IT Business Processes
Softtek provides PM Office services, as well as consultancy
and advisory for ITIL V3E2011 and
ISO/IEC 20000-1:2011 implementations. Our ITBP offering includes IT cost reduction assessments and improvement projects, as well as Telecomm Expense Management services.
Cloud
This offering is focused on helping our clients—regardless of their Cloud adoption and maturity—with the design, implementation or cloud migration. We can help define the entire strategy, as well as support and manage Cloud-based services and resources even after the stabilization phase.
Telecom
We offer support related to voice and data networks, unified communications and hyperconverged environments that connect the users with all necessary services "inside or outside" of the company, such as managing Cloud services and Telecom providers, including full Vendor Management.
Why Softtek
| Global Nearshore, 24x7 | Our Global Nearshore™ model provides clients with experts speaking your same language, in your same time zone to make sure you're covered anytime, anywhere. |
| Customer Experience-centric | With a focus on the end user, and dedicated to excellent user experiences, we have a strong track record of delivering >90% customer satisfaction. |
| Process & Quality Alignment | We optimize processes leveraging a mature delivery methodology based on Six Sigma quality models. Our seamless integration of ITIL best practices provide value to the core of our clients’ business. |
| Innovation and Adaptability | Our inherent nimbleness allows us to provide our Fortune 1000 clients a more creative approach to consulting, focused on IT Transformation and out-of the-box solutions. |
