Continuous testing and governance model revamps time to market & system reliability for leading global bank

About the customer

Global leader in banking, credit cards, and wealth management. Subsidiary to top 5 US bank.

~25M customers

~27K point of contact

~9K ATMs

Business challenges

Our client was suffering from service interruptions and delayed time-to-market caused by a lack of automation and standardization in their QA practices.


Ensure Business Continuity by eliminating defects and avoiding negative business impacts.


Improve time-to-market by efficiently managing large volume of projects.


Unify global quality assurance frameworks to generate savings.


Automate business process testing.

How Softtek comes into play

Softtek developed and implemented a governance model and framework to standardize automation practices, allowing for fair and easily comparable measurements, as well as ensuring continuous testing for projects and provided solutions that enable a faster time-to-market.

Testing as a Service | Continuous Testing | Integration testing | CI/CD pipeline transformation

Business impact

Softtek improved systems reliability without interrupting business operations, significantly optimizing testing activities and accelerating time-to-market.

88% reduction of testing activities through governance implementation.

60% faster testing activities, accelerating time-to-market.

20% cost savings in testing activities under Softtek’s new global QA framework.

27% increase in testing productivity through automation.

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