Software Engineering and IT Services for Telecom

Communications providers are reshaping global connectivity as fiber broadband, 5G, 6G, and satellite networks scale at record pace. Software-defined architectures, IoT adoption, and real-time digital services now demand greater automation, stronger security, and near-continuous availability. To keep up, CSPs must streamline fragmented systems, unify data flows, and use AI to orchestrate performance across cloud, edge, and hybrid environments without increasing operational complexity.

Softtek accelerates this shift by aligning network and IT transformation across infrastructure, applications, and analytics, creating a resilient foundation for autonomous operations, predictive maintenance, and more customer-centric innovation.

Softtek works across the full connectivity and digital infrastructure ecosystem, supporting customer platforms, BSS environments, OSS operations, and carrier and hyperscale data centers. By unifying these domains, we help CSPs simplify complexity, reduce cost, and build the agility needed to support expanding fiber networks, evolving wireless capabilities, and new digital services.

Our approach combines agentic AI, advanced analytics, IoT insight, and proven engineering practices to elevate performance across networks, applications, and data center environments. Backed by global nearshore delivery and accelerators that speed up execution, we help providers operate with greater efficiency, resilience, and scale.

INDUSTRY SOLUTION

blauLabs for Data Center Operations Monitoring

A powerful and easy-to-use solution for end-to-end IoT visibility across data centers. Leverage indicators to measure and regulate your carbon footprint.

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Satellite-to-cloud integration for extended coverage

Data and AI for customer intelligence

Extend coverage and unlock new revenue streams by integrating satellite connectivity with cloud, edge, and terrestrial environments. We modernize OSS and BSS systems and orchestrate satellite interactions with leading hyperscale platforms to deliver secure, high-availability communication for remote operations and mobility scenarios. Softtek ensures software-driven integration so CSPs can expand 5G consumption wherever it’s needed.

Improve telecom CX platforms with data engineering and GenAI that unify customer behavior, network insights, and service interactions across the full connectivity portfolio. We build AI-ready data lakes, cloud-native analytics platforms, and predictive models that help CSPs reduce churn, strengthen loyalty, and deliver more personalized experiences at every stage of the customer journey.

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AI-enabled BSS modernization

SAP AMS factories for BSS environments

Cloud-native digital platforms for BSS

Application security and compliance

Modernize your BSS to keep pace with evolving connectivity portfolios. We improve product catalog, ordering, charging, and billing so fiber broadband, fixed broadband, 5G, and enterprise services can be launched and monetized faster. Through stabilization, refactoring, and AI-driven automation, we help CSPs cut OPEX and improve performance across the BSS environment.

Modernize and stabilize SAP-based BSS systems with Softtek’s SAP application management services tailored for telecom. Built on our broader enterprise SAP services, this solution combines automation, AIOps, predictive analytics, and DevSecOps to keep mission-critical SAP applications running smoothly while accelerating enhancements and reducing operational overhead.

Build and integrate cloud- and edge-native platforms that bring flexibility to your BSS ecosystem. We develop API-driven digital services, modern catalog and ordering capabilities, and scalable apps that support fiber broadband, wireless, and enterprise offerings. This digital layer speeds up service launches, improves interoperability, and opens the door to new business models.

Strengthen the security of customer-facing and business-critical applications with cybersecurity services centered on penetration testing, vulnerability assessment, and application risk management. We apply zero-trust principles, perform in-depth analysis of BSS portfolios, and support CSPs in meeting telecom compliance requirements while safeguarding customer data and digital experiences.

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Data center modernization and AI readiness

SCADA-based IoT monitoring for data centers and facilities

Intelligent network support operations

Modernize data centers with automation, AI-enabled observability, and intelligent energy optimization to improve reliability and reduce operating costs. Our approach to Data Centers 2.0 prepares infrastructure for AI-driven operations, supporting real-time analytics, 5G workloads, and advanced IoT monitoring across your OSS environment.

Enhance operational visibility and sustainability with Softtek’s blauLabs for Data Center Operations Monitoring. This SCADA-based IoT network monitoring platform uses AI-driven analytics and predictive maintenance to unify power, network, and environmental data across distributed facilities for cost-efficient, green infrastructure.

Strengthen network operations with AI-enabled tools and automation that address issues before they affect customers. We design agents, bots, and AIOps workflows that analyze real-time signals from core, wireless, and fiber access networks to detect anomalies and trigger preventive actions. This improves service quality, reduces downtime, and gives engineers smarter support for more resilient operations.

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blauLabs benefits

Guarantee high availability

Follow up on operations, procedures & efficiency goals

Streamline change management

Ensure compliance

Control operating costs and validate consumption spend

Improve maintenance activities

Powerful an easy-to-use monitoring solution for end-to-end visibility across all data center components: network, electromechanical, and environmental

Analytics and forecasting tools

Capacity planning features

Real-time data visualization tools including reports, dashboards, and alerts

Invoicing module for cost reconciliation, anomaly detection, and consumption spend tracking