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Next-generation insurance operations

The insurance landscape is rapidly evolving with the rise of insurtechs and disruptive business models, including pay-per-use, dynamic pricing, and personalized discounts. At Softtek, we empower insurers globally to modernize their operations and move beyond outdated legacy systems. Our innovative, customer-centric IT solutions drive profitability, optimize resource utilization, and enable forward-thinking insurance solutions.

Agenda for Insurance

Insurance organizations today are faced with a short- and long- term agenda and must make swift judgements to address the following focus areas:


New business models and personalized products.

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Automation of manual tasks.


Advanced analytics and proactive risk prevention.


Seamless and personalized experiences.


Strategic partnerships with insurtechs.



Softtek delivers the strategy, capabilities, and key accelerators to help insurers evolve

We enable evolution through data-centered solutions, AI, automation, and digital channels, supported by accelerated innovation models and globally optimized intelligent technology management models.

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Use smart analytics for risk assessment and customer segmentation
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Leverage AI & cognitive automation for claims, underwriting, and fraud detection
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Implement Agile/SAFe methodologies to enhance product development and expedite delivery
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Digitize operations and improve customer experience with digital enablers and accelerators
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Launch new business models that maximize competitiveness in a digital environment
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Strengthen cybersecurity measures

Customer intelligence. Lean operations. Revolutionary business models. With the right partner, any insurer can run like a tech company. Let’s define the future of insurance, together.


Our services and solutions

Softtek has created a series of solutions that can be implemented and deployed flexibly to tackle the challenges facing the healthcare industry.

Agile Transformation

Our teams transform while they perform – causing minimal disruption or service degradation during the early stages of the Agile transformation. The combination of Agile Transformation Services and Agile Development Services ensures that the transformation will stick.

Intelligent Test Automation

With more than 2,500 Quality Engineering professionals in our Global Nearshore network, we bring high-demand skills across QA, automation, continuous testing, DevOps, and Agile to clients around the world in all industries.

Industry Accelerators

We offer accelerators, enablers, use cases, and pre-trained cognitive models geared towards the Healthcare industry.

Insurance customer experience

Swiftly improve your digital experience and enable new channels to interact with policyholders and partners. Deploy your omnichannel digital experience through our application and infrastructure management, agile development, and API management capabilities.

  • Demand generation
  • Customer experience design & engineering
  • e-Commerce platform and payment methods
  • Customer-care analytics
  • Digital marketing
  • Mobile-first approach
  • Quick capability and service integration
  • Software and solution testing

Application Development

As the pioneer and largest provider of Nearshore development services, we build next generation applications using agile and DevOps, maximizing Onshore and Nearshore delivery to speed up roadmaps, team engagement and productivity goals.

  • Modern app development (µSvc, API, Mobile/Responsive, WCM, Cognitive APIs)
  • Application QA, testing and validation
  • Cognitive Testing Automation for Software & Apps
  • App design and development through Agile Pods onDemand
  • Minimize time-to-market

ERP & Core

Enable an intelligent, scalable, lean, and versatile platform. Softtek evolves legacy platforms to digital by establishing open platforms capable of sharing data and services for their use in commercial apps, relying on API-fication, BigData, Microservices, and AI.

  • SAP S/4 HANA for Insurance
  • Guidewire
  • SAP Roadmap for Insurance
  • Salesforce CRM
  • Microsoft Dynamics
  • Google Cloud
  • AWS
  • xHIS - EHR – EMR integration
  • Client Value Assessment

Process Automation

Automate business and operations processes that directly impact cost reduction, efficiency maximization and accelerate innovation in products and services.Softtek’s cognitive FRIDA automation services help solve complex problems using deep learning and related AI technologies to understand and process a wide variety of information, including video, photos, free-form text, voice, pdfs, scanned documents and other non-structured data.

  • Catalogue of bots preconfigured to insurance processes
  • FRIDA Cognitive Automation
  • Business Automation as a Service

Operational Intelligence

Monitor the operational health of technology-enabled processes through the transparent integration of business information and technical KPIs.

  • Operational intelligence for critical business processes
  • Smart application performance monitoring
  • Quick implementation of financial dashboards
  • Advanced IT Operations (AMS & ITIS)
  • Site Reliability Engineering
  • DIEGO Digitized Governance
  • Proactive performance monitoring
  • Intelligent Automation
  • Global 24x7 coverage
  • Application streamlining
  • Infrastructure management

Digital Acceleration Lab

Discover, create, and test digital capabilities with the potential to transform the Insurance sector.


How are we supporting our clients in the Insurance sector

Banking & Financial Services | Insurance
On-demand ethical hacking helps global financial services company deploy with peace of mind
Insurance | Intelligent Automation
Business process automation clears insurer's 3-month invoice backlog in 3 days
Brazilian auto insurance provider is first to market with on-demand insurance app
PMO services help global health insurance company onboard project managers 65% faster