INSURANCE

The digital journey has become mandatory, and enabling digital products & services is a priority

The insurance industry is facing many challenges due to rapid technology advances, such as the unprecedented emergence of new competitors (Insuretechs) and new business models (pay-per-use, dynamic pricing, micro-segmented discounts). Today’s players must swiftly evolve to remain competitive in a digital world.

Softtek leverages strategy, capabilities & key accelerators to help organizations

We enable evolution through data-centered solutions, AI, automation, and digital channels, supported by accelerated innovation models and globally-optimized intelligent technology management models.

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Improve digital customer experience to increase customer retention
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Maximize revenue and profitability through automation and intelligent solutions
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Optimize IT costs through smart management solutions
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Enable new business models that maximize competitiveness in a digital environment

Our services and solutions

Softtek has created a series of solutions that can be implemented and deployed flexibly to tackle the challenges facing the healthcare industry.

Agile Transformation

 

Agile Transformation

Our teams transform while they perform – causing minimal disruption or service degradation during the early stages of the Agile transformation. The combination of Agile Transformation Services and Agile Development Services ensures that the transformation will stick.

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Business Analytics

 

Intelligent Test Automation

With more than 2,500 Quality Engineering professionals in our Global Nearshore network, we bring high-demand skills across QA, automation, continuous testing, DevOps, and Agile to clients around the world in all industries.

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Industry Accelerators

 

Industry Accelerators

We offer accelerators, enablers, use cases, and pre-trained cognitive models geared towards the Healthcare industry.

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Insurance Customer Experience

 

Insurance Customer Experience

Swiftly improve your digital experience and enable new channels to interact with policyholders and partners. Deploy your omnichannel digital experience through our application and infrastructure management, agile development, and API management capabilities.

  • Demand generation
  • Customer experience design & engineering
  • e-Commerce platform and payment methods
  • Customer-care analytics
  • Digital marketing
  • Mobile-first approach
  • Quick capability and service integration
  • Software and solution testing

Application Development

 

Application Development

As the pioneer and largest provider of Nearshore development services, we build next generation applications using agile and DevOps, maximizing Onshore and Nearshore delivery to speed up roadmaps, team engagement and productivity goals.

  • Modern app development (µSvc, API, Mobile/Responsive, WCM, Cognitive APIs)
  • Application QA, testing and validation
  • Cognitive Testing Automation for Software & Apps
  • App design and development through Agile Pods onDemand
  • Minimize time-to-market

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ERP & Core

 

ERP & Core

Enable an intelligent, scalable, lean, and versatile platform. Softtek evolves legacy platforms to digital by establishing open platforms capable of sharing data and services for their use in commercial apps, relying on API-fication, BigData, Microservices, and AI.

  • SAP S/4 HANA for Insurance
  • Guidewire
  • SAP Roadmap for Insurance
  • Salesforce CRM
  • Microsoft Dynamics
  • Google Cloud
  • AWS
  • xHIS - EHR – EMR integration
  • Client Value Assessment

Process Automation

 

Process Automation

Automate business and operations processes that directly impact cost reduction, efficiency maximization and accelerate innovation in products and services.Softtek’s cognitive FRIDA automation services help solve complex problems using deep learning and related AI technologies to understand and process a wide variety of information, including video, photos, free-form text, voice, pdfs, scanned documents and other non-structured data.

  • Catalogue of bots preconfigured to insurance processes
  • FRIDA Cognitive Automation
  • Business Automation as a Service

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Operational Intelligence

 

Operational Intelligence

Monitor the operational health of technology-enabled processes through the transparent integration of business information and technical KPIs.

  • Operational intelligence for critical business processes
  • Smart application performance monitoring
  • Quick implementation of financial dashboards
  • Advanced IT Operations (AMS & ITIS)
  • Site Reliability Engineering
  • DIEGO Digitized Governance
  • Proactive performance monitoring
  • Intelligent Automation
  • Global 24x7 coverage
  • Application streamlining
  • Infrastructure management

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Digital Acceleration Lab

 

Digital Acceleration Lab

Discover, create, and test digital capabilities with the potential to transform the Insurance sector.

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How are we supporting our clients in the Insurance sector

Insurance | Intelligent Automation
Business process automation clears insurer's 3-month invoice backlog in 3 days
Insurance
Brazilian auto insurance provider is first to market with on-demand insurance app
Insurance
PMO services help global health insurance company onboard project managers 65% faster

What’s behind Softtek’s Guidewire services?

Softtek’s Guidewire offering is powered by service models and operational processes that are centered on quality and agility, and are backed both by industry certifications and analyst recognition (Gartner, Forrester, Everest Group).

We leverage our expertise in Nearshore services and distributed development capabilities to design the best Guidewire project and service execution alternatives for our clients.

Our Guidewire offering is enhanced by, and evolves with, our Center of Excellence and Insurtech ecosystems, ensuring that insurers remain at the forefront of innovation.

Implementation & Upgrade
Maintenance & Operation
Agile Pods
Specialized Services
Center of Excellence
  • Management and execution of process implementation projects Core: ClaimsCenter, PolicyCenter, BillingCenter
  • Cloud-centered strategic consulting for product and version selection
  • Global, Guidewire specialized AMS with the highest quality certifications
  • Automated monitoring and interactions
  • Integrated request, problem, and solution evolution management
  • Agile pods designed and built according to SAFe standards, and organized by product or client
  • Enabled integration with IT and business teams, accelerating the generation of value for our clients
  • Teams specialized by profile and product
  • Automation services powered by FRIDA
  • Guidewire-specialized Testing and Cognitive Testing services
  • Digital layer development services
  • Continuous talent development and certification in latest versions
  • Specialization by product category: ClaimsCenter, PolicyCenter, BillingCenter
  • Continuous generation of capabilities with proprietary LMS platforms
  • Idea Management + development of new initiatives and integration of relevant CoE’s (Data&AI / Automation / E-Commerce / CX-UX, etc.