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Next-generation insurance operations

The insurance landscape is undergoing rapid transformation, driven by the emergence of insurtechs and disruptive business models such as pay-per-use, dynamic pricing, and personalized discounts. At Softtek, we empower insurers worldwide to navigate this evolving terrain by modernizing their operations and transcending outdated legacy systems. Our innovative IT services prioritize customer-centricity, driving profitability, optimizing resource utilization, and facilitating forward-thinking insurance solutions.

Customer intelligence. Lean operations. Revolutionary business models. With the right partner, any insurer can run like a tech company. Let’s define the future of insurance, together.


Agenda for Insurance

Insurance organizations today are faced with a short- and long- term agenda and must make swift judgements to address the following focus areas:
New business models and personalized products

New models and personalized products meet customer needs innovatively.

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Generative AI

Enhanced risk assessment, optimized processes, and personalized experiences.

Process Automation

Hyperautomation adds value, integrates data, and boosts sales.

Seamless and personalized experiences

Seamless, personalized experiences redefine customer engagement ingeniously.

Core Modernization

Modern cores, cloud-based, and low-code adoption for revolutionized operability.

Embedded Insurance

Cloud, AI, blockchain, and IoT enable seamless, personalized services, and efficient claims.


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Softtek delivers the strategy, capabilities, and key accelerators to help insurers evolve

We enable evolution through data-centered solutions, AI, automation, and digital channels, supported by accelerated innovation models and globally optimized intelligent technology management models.

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Use smart analytics for risk assessment and customer segmentation
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Leverage AI & cognitive automation for claims, underwriting, and fraud detection
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Implement Agile/SAFe methodologies to enhance product development and expedite delivery
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Digitize operations and improve customer experience with digital enablers and accelerators
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Launch new business models that maximize competitiveness in a digital environment
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Strengthen cybersecurity measures

Our services and solutions

Softtek has created a series of solutions that can be implemented and deployed flexibly to tackle the challenges facing the healthcare industry.
Agile Transformation
Our teams transform while they perform – causing minimal disruption or service degradation during the early stages of the Agile transformation. The combination of Agile Transformation Services and Agile Development Services ensures that the transformation will stick.
Intelligent Test Automation
With more than 2,500 Quality Engineering professionals in our Global Nearshore network, we bring high-demand skills across QA, automation, continuous testing, DevOps, and Agile to clients around the world in all industries.
Industry Accelerators
We offer accelerators, enablers, use cases, and pre-trained cognitive models geared towards the Healthcare industry.
Insurance customer experience
Swiftly improve your digital experience and enable new channels to interact with policyholders and partners. Deploy your omnichannel digital experience through our application and infrastructure management, agile development, and API management capabilities.
  • Demand generation
  • Customer experience design & engineering
  • e-Commerce platform and payment methods
  • Customer-care analytics
  • Digital marketing
  • Mobile-first approach
  • Quick capability and service integration
  • Software and solution testing
Application Development
As the pioneer and largest provider of Nearshore development services, we build next generation applications using agile and DevOps, maximizing Onshore and Nearshore delivery to speed up roadmaps, team engagement and productivity goals.
  • Modern app development (µSvc, API, Mobile/Responsive, WCM, Cognitive APIs)
  • Application QA, testing and validation
  • Cognitive Testing Automation for Software & Apps
  • App design and development through Agile Pods onDemand
  • Minimize time-to-market
ERP & Core
Enable a smart, scalable, lean, and versatile platform with Softtek. We evolve legacy systems into open platforms designed for seamless data and service integration in commercial apps, powered by API-fication, big data, microservices, and AI.
  • Guidewire
  • Socotra
  • Adacta
  • InsureMo
  • SAP S/4 HANA for Insurance
  • SAP Roadmap for Insurance
  • Salesforce CRM
  • Microsoft Dynamics
  • Google Cloud
  • AWS
  • xHIS, EHR, and EMR integration
  • Client Value Assessment
Process Automation
Automate business and operations processes that directly impact cost reduction, efficiency maximization and accelerate innovation in products and services.Softtek’s cognitive FRIDA automation services help solve complex problems using deep learning and related AI technologies to understand and process a wide variety of information, including video, photos, free-form text, voice, pdfs, scanned documents and other non-structured data.
  • Catalogue of bots preconfigured to insurance processes
  • FRIDA Cognitive Automation
  • Business Automation as a Service
Operational Intelligence
Monitor the operational health of technology-enabled processes through the transparent integration of business information and technical KPIs.
  • Operational intelligence for critical business processes
  • Smart application performance monitoring
  • Quick implementation of financial dashboards
  • Advanced IT Operations (AMS & ITIS)
  • Site Reliability Engineering
  • DIEGO Digitized Governance
  • Proactive performance monitoring
  • Intelligent Automation
  • Global 24x7 coverage
  • Application streamlining
  • Infrastructure management
Digital Acceleration Lab
Discover, create, and test digital capabilities with the potential to transform the Insurance sector.












How are we supporting our clients in the Insurance sector