That same year, Softtek had significantly expanded its nearshore capabilities with the acquisition of GE Ddemesis and GE’s Global Delivery Center in Aguascalientes México. Softtek also opened centers in Sao Paulo Brazil and A Coruña in Spain, marking the beginning of what we call now the Global Nearshore Model.
Labor arbitrage can only bring so much cost savings to a client. Our experience shows that the companies that engage in long-term engagements, measured by Service Level Agreements, are the ones that can better leverage the capabilities of the nearshore model. By 2004 we had moved the vast majority of our engagements from Time and Materials to SLA’s. This represents an enormous advantage to hiring managers and their employers, since value is measured by results rather than time sheets, and man hour rate comparisons.
In 2007 Softtek outlined its vision of the evolution of the nearshore model into a truly global delivery model, with the release of the whitepaper called Nearshore 2.0: Nearshore Goes Global, in which we stated: “(Nearshore companies will) open global locations outside the “Nearshore comfort zone”. This means expanding not only into their primary markets, but opening up delivery centers in parts of the world that offer them access to more skill sets and scale.” In August of that year, Softtek acquired I.T. UNITED a leading China-based provider of software development and outsourcing services, with operations in Beijing, Shanghai, Xiamen and Xi'an. This step enabled Softtek to expand its global services footprint, and complement its European and Americas coverage with the Asian component. A revised version of Nearshore Goes Global was published in April 2011.
As of August 2021, Softtek has 19 Global Delivery Centers in Mexico (6), Brazil (2), Colombia (2), Argentina (2), Spain (2), Chile, Paraguay, China and India. These enable the company to provide Global Nearshore solutions as well as complete “follow-the-sun” solutions for application-related services, IT infrastructure and BPO services.
In more than a decade of nearshore history, we have evolved our value proposition from being strongly supported in delivering services from a nearby location, to one that helps our clients to globalize their IT operations, reduce the complexity of service management, optimize cost and support the evolution of the business.