Driving business transformation through the intelligent enterprise

As human behavior and expectations continue to quickly evolve, it’s clear that delivering a frictionless customer and employee experience is now just as important as the actual products and services that retailers sell. At Softtek, we’re laser-focused on helping retailers reimagine retail and accelerate digital transformation— by creating intelligent digital platforms and experiences our clients rely on— to continuously drive new business value.

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Home improvement retailer
transforms its digital platform

Softtek Retail creates real value and impact in people’s lives

We modernize, integrate, automate, and manage complex technologies using foundational IT Services, proprietary solutions and accelerators, built on experience and trust, to drive the right digital investments throughout the retail value chain. Let’s build a future together.

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Agenda for Retail

Retail executives are faced with a short-and long-term agenda and must make swift judgements to address the following areas: 

Customer Experience

Accelerated digital adoption forces retailers to make the shopping experience easier, safer, and more efficient.


A wild mix of user interfaces based on different technologies and navigation schemes hampers user experience and employee efficiency.

Supply Chain Management

Lack of accurate and up-to-date inventory data, lead times, and procurement timings leads to late and inefficient planning and prevents fast response.


Difficulty in identifying the best supply sources, with data spread across disparate sources.


Uncertainty in finding the best way to innovate according to business needs.


Any retailer dealing with highly seasonal merchandise needs to manage an increasing number of products with rapid changes in the product lifecycle.


Our services and solutions

Softtek has created a series of rapid and flexible solutions that can be implemented and deployed to tackle the following challenges:

Digital Sales Services


Digital Sales Services

Demand generation, eCommerce platform, backend logistic efficiency, payment methods, last-mile delivery, and post-sale services tools.

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Data & Analytics


Business Insight & Optimization

  • Accurate, automated decision-making
  • Asset utilization, fraud & loss prevention, consumer insight, demand forecasting, energy/utilities management

Hybrid Integration Platform for Retailers


Retail-Specific Solution Implementation & Management

  • Adoption of product/solution best practices
  • Business optimization: data, application & process integration

Intelligent IT Operations


Intelligent IT Operations

  • High availability of IT Application Services
  • Accountability & responsiveness to service incidents
  • Reduction of “Total Cost of Outcome”

Digital Transformation


Digital Transformation

  • A holistic understanding of digital market trends
  • Transformation of the business model, driving business through digital and making the IT organization a partner in business enablement

Business Automation


Business Automation

  • Cost-saving and efficient
  • Shift employee focus from rote, repetitive tasks to address critical business functions

Agile App Development & Management


Agile App Development & Management

  • Increase go-to-market speed
  • Enhance the quality of deliverables
  • Prototype and create MVPs to facilitate customer A/B testing

Click2Sync Omnichannel


Click2Sync Omnichannel

Click2Sync is a multichannel e-commerce integration platform that rapidly and reliably connects storefronts, marketplaces, ERPs, and more. Consolidate your information and keep it synchronized across channels and platforms.

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Other Services


Other Services

Softtek has created a series of flexible solutions that can be implemented and deployed rapidly for the COVID-19 context.

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How we are helping clients in the Retail sector

Supermarket increases eCommerce orders by 30% with better product information management
Retail | SAP | Application Management
Cloud-based POS system gives footwear retailer an omnichannel store experience
Retail | SAP | Application Management
This POS system helped a meat grocer open 130 new stores
Retail | FRIDA | Quality Engineering | Application Management | DevOps | Agile Software Development
Custom store management system benefits 120+ home improvement retail locations
Logistics platform quickly turns department store chain into eCommerce champion amidst global pandemic
Retail | Digital Sales Services | Pharma & Beauty
Digital sales services help pharma leader surpass annual eCommerce sales goal in one month
Office product & solutions leader in the USA and Canada
Retail | Quality Engineering | Intelligent Automation | Agile Software Development
Huge automation project for top retailer pays for itself in one year