Service Transformation

Optimize business performance through data-driven technology operations

A unique approach to technology operations that shifts the focus from effort, to improved business outcomes. Aided by cognitive automation and analytics, our solutions enhance the performance of on-premise or cloud-based infrastructure and application portfolios.

The tools, methods, discipline and brainpower to keep the business thriving

Following a tradition of high quality and global delivery capabilities, Softtek’s ITO services are focused on improving the performance of critical business functions through Digital Governance, an Automation-first mindset, and analytics targeted at anticipating and fixing root causes of failure.

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Application Maintenance and Support
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IT Infrastructure Support
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Cloud Infrastructure Management
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End User Support
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Datacenter Operations
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Telecom Infrastructure Management

Services Transformation Capabilities

Strength to manage large and complex tech portfolios, plus nimbleness to adapt and innovate.


Application
Management

Manage and maximize the business value of complex application portfolios, while reducing costs.





Datacenter
Operations

We help our clients with datacenter design, construction, operation, consolidation and Migration, in addition to traditional services like server, storage, Data Backup and Restore, Monitoring, Virtualization, Middleware and patching support.

End-User
Support

With the ability to be up and running in one week, our Service Desk provides Desktop, Application or Mobile Device Support to internal and external users.



Telecom
Support

Support voice and data networks, unified communications and hyperconverged environments. Vendor management services for cloud services and Telecom providers.

Cloud
Management

We help our clients with strategy, implementation or cloud migration, as well as support and management of complex cloud-based infrastructure configuration.



ITIL / ISO
Consulting

Consultancy and advisory for ITIL V3E2011 and ISO/IEC 20000-1:2011 implementations. Includes IT cost reduction assessments and improvement projects, as well as Telecomm Expense Management services.

Service Transformation

The strength you would expect from a big global firm to manage large and complex tech portfolios for Global 500 organizations; and the nimbleness to adapt and innovate of a boutique firm.

We start by implementing a Digital Governance model that ensures business value. We use Artificial Intelligence, analytics and our own FRIDA cognitive automation framework to identify high-impact actions, automate tasks, and predict performance. Then we assemble global teams of experts in our network of Global Nearshore delivery centers.

Global
Nearshore

With service delivery centers in Mexico, Brazil, Argentina, Spain, India and China, we have created a global network that leverages proximity and follow-the-sun capabilities; the perfect blend of talent access and enhanced productivity.

Automation
First

A mindset that is constantly identifying opportunities to automate tasks and release resources for higher value-added functions.

Digital Governance

A governance model and a collection of tools that keep the services focused on critical business functions, and helps to predict business impact of technology operations.

Tickets are Defects

A principle that questions the status quo. We don’t size the effort on the number of calls to the service desk, but on the value of eliminating the root cause of defects.

Framework for Intelligent Digital Automation is Softtek’s cognitive automation tool. Developed in open platforms provides a pragmatic and cost efficient way to constantly automate tasks.

Right Value
Model

Rooted in our tradition of quality software, we get the best out of industry standards like CMMi, Six Sigma, Scalable Agile and adjust it to deliver the right quality, with the right size, the right service culture from the right place.

Case studies

Industrial | Application Services | IT Infrastructure Services
Improving Business Operations and Customer Satisfaction through a Managed Service Model
Consumer Packaged Goods | IT Infrastructure Services
Multinational non-alcoholic bottler saves 27% YOY on infrastructure monitoring
Airlines & Airports | ServiceNow
Top US Airline flying to over 120 destinations

Digital Commerce Radar

June 2020 edition


We regularly update our commerce radar, a simple list of established and up and coming platforms and options for Digital Commerce, to keep track of the evolving landscape. It can be useful to identify new technologies, platforms, functionality and trends by following what’s new and what’s working.

While we mostly use this radar for ourselves, we’ve had been asked to share a few times and decided to make it available for anyone interested.

Download

Let me know when this is updated