Following a tradition of high quality and global delivery capabilities, Softtek’s ITO services are focused on improving the performance of critical business functions through Digital Governance, an Automation-first mindset, and analytics targeted at anticipating and fixing root causes of failure.
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CUSTOMER SPOTLIGHT
World’s Largest Brewing Company boosts performance and availability of their production environments
Softtek successfully performed the infrastructure integration of new countries, such as Peru and U.S., and enabled its IT environment to accommodate the rapid adoption of new technologies in response to business needs.
The strength you would expect from a big global firm to manage large and complex tech portfolios for Global 500 organizations; and the nimbleness to adapt and innovate of a boutique firm.
We start by implementing a Digital Governance model that ensures business value. We use Artificial Intelligence, analytics and our own FRIDA cognitive automation framework to identify high-impact actions, automate tasks, and predict performance. Then we assemble global teams of experts in our network of Global Nearshore delivery centers.
Global
Nearshore
With service delivery centers in Mexico, Brazil, Argentina, Spain, India and China, we have created a global network that leverages proximity and follow-the-sun capabilities; the perfect blend of talent access and enhanced productivity.
Automation
First
A mindset that is constantly identifying opportunities to automate tasks and release resources for higher value-added functions.
Digital Governance
A governance model and a collection of tools that keep the services focused on critical business functions, and helps to predict business impact of technology operations.
Tickets are Defects
A principle that questions the status quo. We don’t size the effort on the number of calls to the service desk, but on the value of eliminating the root cause of defects.
Framework for Intelligent Digital Automation is Softtek’s cognitive automation tool. Developed in open platforms provides a pragmatic and cost efficient way to constantly automate tasks.
Right Value
Model
Rooted in our tradition of quality software, we get the best out of industry standards like CMMi, Six Sigma, Scalable Agile and adjust it to deliver the right quality, with the right size, the right service culture from the right place.
June 2020 edition
We regularly update our commerce radar, a simple list of established and up and coming platforms and options for Digital Commerce, to keep track of the evolving landscape. It can be useful to identify new technologies, platforms, functionality and trends by following what’s new and what’s working.
While we mostly use this radar for ourselves, we’ve had been asked to share a few times and decided to make it available for anyone interested.
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