SERVICENOW WITH SOFTTEK

Rapidly evolve towards reliable, automated IT services that users will love

Revolutionize IT service management with Softtek's services for ServiceNow. Imagine intuitive, self-service experiences that give customers what they want while lowering support costs.

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Bringing end-to-end evolution into reach

As digital initiatives become more complex, automated, and sophisticated, adopting a new way to run operations flawlessly is necessary. Modern IT operations leverage data in real time, employ AI to increase agility and reliability, and provide a seamless experience that makes users more productive.

At Softtek, we focus on customer-centric Service Management. The ServiceNow platform gives us the power to create intuitive, self-service experiences that delivers what customers want while also lowering the cost and time to deliver those services.

Softtek provides end-to-end ServiceNow services and solutions, from consulting, implementation and development, to full intelligent IT operation transformations.

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ServiceNow is fast: implementations completed in Agile time frames
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ServiceNow is simple: configuration and management requirements a breeze
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ServiceNow is powerful: designed specifically for large enterprises
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ServiceNow is EVERYWHERE -- in the cloud, but not on prem with you!
Consult with our ServiceNow specialists

Services

Softtek provides end-to-end ServiceNow services and solutions, from consulting, implementation and development, to full intelligent IT operation transformations.

Service desk and IT service management

 

Service desk and IT service management

Our ITSM and Service Desk services span from incident to release management, and typically result in 40% cost reductions with drastically heightened service levels.

Service integration and management

 

Service integration and management

We centralize analytics, governance and orchestration of multi-provider environments, unifying operational metrics and orchestration playbook to ensure continuity, compliance and performance in the most complex, large scale landscapes.

Migration and upgrades

 

Migration and upgrades

Whether it's upgrading your current platform to ServiceNow or migrating from other platforms, we provide end-to end migration services aided by a growing suite of migration tools and proven approaches.

Intelligent IT Operations for ServiceNow

 

Intelligent IT Operations for ServiceNow

For radically improved IT operations powered by ServiceNow, we integrate application and infrastructure services, service discovery, orchestration and automation, PMO services, digital governance, integrated security operations and GRC components.

IT workflows

 

IT workflows

Assessing and reimagining how business and IT users perform day-to day-work, rapidly and iteratively transforming IT Service Management and business engagement and alignment.

Application development

 

Application development

We develop new solutions, modules and integrations that take ServiceNow to the next level, create experiences users love, and digitize business process in an agile way.

Security integration

 

Security integration

Respond faster to security threads or incidents, by making security operations and underlying tools and GRC platforms as part of core IT operations, leaving no room for surprises or compliance gaps.

 
 

Why Softtek + ServiceNow

In addition to mastery of ServiceNow and the Now platform, Softtek helps accelerate the IT digitization journeys with over 20 years of experience transforming highly critical IT operations.

Intelligent IT Operations
Domain expertise
Next-generation ITSM
Cloud-based operations
Risk mitigation

With ServiceNow + Softtek, we accelerate the transition from traditional ITSM models to a modern, next-generation operational model. Digitizing workflows is just a start, and ServiceNow enables rapid, flexible implementation of the new vision at scale. This also requires integrating ITSM, Service Desk, Security, Operational Intelligence and other core IT practices into next-generation operations. 

With 20+ years of digital governance experience and one of the largest pools of ServiceNow experts in nearshore delivery centers, we transform companies into fully automated digital enterprises, aligning processes and technology organizations that exceed industry standards.

Full-stage, end-to-end service design and delivery. Our transition management and onboarding strategy experience enables us to design and implement a model that connects IT operations with organizational business drivers.

From discovery to development, whether mapping or orchestrating services, Softtek's operational management strategy is designed to make complex, highly critical operations efficient and reliable, operated in the cloud or by hosting or supporting your ServiceNow implementation.

A governance strategy to digitize service health and to meet objectives, with real-time delivery visibility. Full process integration and digitization lets you take action and perform trend analysis, for design and reporting.

Case studies

 
Servicenow | Pharma & Beauty
Healthcare staffing leader creates self-service channels to protect customer data privacy through ServiceNow
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Servicenow | Pharma & Beauty
Improving a pharma leader’s IT service delivery with ServiceNow process consolidation
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Airlines & Airports | Servicenow
Top US Airline flying to over 120 destinations
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Digital Commerce Radar

June 2020 edition

We regularly update our commerce radar, a simple list of established and up and coming platforms and options for Digital Commerce, to keep track of the evolving landscape. It can be useful to identify new technologies, platforms, functionality and trends by following what’s new and what’s working.

While we mostly use this radar for ourselves, we’ve had been asked to share a few times and decided to make it available for anyone interested.

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