As the needs of customers change, business applications need to flex-fast too. Softtek’s application management approach allows for rapid application evolution while ensuring flawless operation.
Continuous application maturity means continuing value
As the needs of customers change, business applications need to flex-fast too. Softtek’s application management approach allows for rapid application evolution while ensuring flawless operation.
The shift to agile and DevOps means applications are in a constant state of development. The prevalence of cloud-based solutions powered by APIs also means that your systems depend on those of others as well. Thus, ensuring flawless operation has never been so critical or so challenging.
Softtek’s revolutionary, next-generation AMS approach focuses on supporting today’s digital business operations. Our model is used in some of the most sophisticated IT operations globally. It’s also been adapted for specific industries and contexts, including retail, manufacturing, CPG, banking, insurance, travel, and hospitality.
Our application management services framework is flexible and ready to help drive rapid momentum across industries.
Our services range from assessments and advisory services to day-to-day application management, support, and enhancements.
Over the years, we have perfected our Right-Value model, which helps us pinpoint all significant sources of waste. We do advanced analytics of the current workloads, employee productivity, automation infrastructure, processes, and other means to swiftly lower operational cost while improving short-term performance.
Over the years, we have perfected our Right-Value model, which helps us pinpoint all significant sources of waste. We do advanced analytics of the current workloads, employee productivity, automation infrastructure, processes, and other means to swiftly lower operational cost while improving short-term performance.
We go beyond application-level dashboards. We map the app portfolio and link it with core business processes. By adding infrastructure dependencies, we lay the groundwork for operational intelligence. The result is real-time visibility from business, functional, and application perspectives, dramatically improving performance while reducing operational impacts.
We go beyond application-level dashboards. We map the app portfolio and link it with core business processes. By adding infrastructure dependencies, we lay the groundwork for operational intelligence. The result is real-time visibility from business, functional, and application perspectives, dramatically improving performance while reducing operational impacts.
Enhancements include the functional improvements and modifications required for regulatory changes, plus the enablement of self-service. Also, we offer the implementation of automation tools or features to increase employee productivity and reduce the waste associated with manual intervention.
Enhancements include the functional improvements and modifications required for regulatory changes, plus the enablement of self-service. Also, we offer the implementation of automation tools or features to increase employee productivity and reduce the waste associated with manual intervention.
Integrate a solid security function and security practices, ensuring secure code, infrastructure, and operations. Our service integrates into true DevSecOps models, making the application safer while also monitoring daily activities to detect anomalies or potential threats, including ransomware attacks and other emerging threats.
Integrate a solid security function and security practices, ensuring secure code, infrastructure, and operations. Our service integrates into true DevSecOps models, making the application safer while also monitoring daily activities to detect anomalies or potential threats, including ransomware attacks and other emerging threats.
With Softtek, our global AMS operation became world class."
CASE STUDY
Home improvement retailer transforms technology capabilities to achieve ambitious business outcomes
Softtek helped one of the biggest home improvement retailers to transform its technology platform through a variety of IT services to support the business operations required for growth and expansion.
Softtek is the leading provider of application services from nearshore delivery centers. We pioneered and proved the value of distributed agile delivery and SLA and KPI-based AMS models following ITIL, Cobit, Six Sigma, and other practices to make applications operate flawlessly.
With solid automation and DevOps practices, an evolved understanding of how to modernize and access complex legacy environments, a growing network of Centers of Excellence, full global delivery capabilities, and industry specializations, we can make application teams drive faster impact to digital business with lowered risks and higher team productivity.
Allows us to work seamlessly with the clients in the same time zone and makes us a preferred employment choice for top talent seeking regular work hours—something that maximizes our engineers’ productivity, engagement, and results orientation.
Our Automation-first culture is central to our people’s behaviors. In addition to using third-party low-code automation platforms and solutions accelerators, we have created our own tools (FRIDA, for example) that allow us to automate what is necessary as well as engineer code that is always inherently reliable, scalable, and secure.
With one of the most comprehensive Six Sigma programs spanning all roles, our teams continuously seek efficiency and quality optimization. Our software engineers are empowered by Softtek’s portfolio of quality management tools and process improvement programs. Our inclusion of SRE principles, DevOps reference implementations, and the right tools and solutions means our service performance and SLAs are designed for continuous evolution.
Our CoEs continuously research new technologies and best practices and how to incorporate them seamlessly into a coherent and resilient day-to-day IT operation.
Softtek has over 15,000 technology experts and strategic development programs for the leading core platforms. We are technology experts in both digital platforms as well as complex legacy environments.
We also believe in process excellence and align our service with industry best practices, including Cobit, TMMi, ITIL, and SAFe. However, the key lies in how to adopt these best practices into agile environments. We tailor all methods and practices to deliver reliable outcomes under flexible, agile core principles.