Success Stories

The Client

The company is a full-service, multi-line provider of insurance and financial services. Its
portfolio of products and services includes annuities & retirement, banking, life insurance,
dental and health insurance, as well as employee benefit plans, among others.

The Challenge

The client acquired a third-party application for managing claims and payments with
the objective of increasing profitability, productivity, flexibility; reducing expenses, and
minimizing overhead costs. Due to the complexity of the application, effective software
quality assurance (QA) was critical to the project’s success.

The nature of the customer’s competitive industry demanded a robust IT partner that could
deliver a flexible solution while adapting to continuous changes within the company. Key
features sought after by the client included fast delivery of solutions, strong knowledge
transfer (KT) processes and a mature testing methodology.

The Solution

Softtek ramped up, in four weeks, a dedicated QA team of specialized testing engineers
with knowledge of payment and claims business processes. The Team was allocated
primarily at a Near Shore® location (80%) with an onshore (20%) component at the
client’s site.

The team worked with a mature yet flexible methodology, which covered functional and
end-to-end testing, as well as automated testing. Softtek also coached the client’s test
leaders and managers to promote the QA culture in the organization.

Due to the lack of documentation and functional specification of the previous system,
the client initiated the project by incorporating its subject matter experts (SMEs) into
the QA team.

Softtek’s KT strategy included an intensive training, which was carried out at Softtek’s
nearshore facilities. Training was aimed at increasing understanding of the application’s
business processes and consequently being able to interact more efficiently with SMEs.
The services provided by the QA team included Verifications, Test Planning, Test Analysis,
Test Design, Test Execution, Test Reporting and Test Automation.

The Benefits

  • 30% cost reduction through the Near Shore® model. After the initial phase, Softtek optimized the use of nearshore capabilities by increasing from 80% to 98% the allocation of team members at Softtek’s Global Delivery Center in Mexico, fully leveraging the advantages provided by proximity, cultural affinity and strong communication inherent to the Near Shore® model.
  • Creation of a solid knowledge base, providing a platform for future work with the application.
  • 66% reduction in Regression Testing cycles due to Test Automation Implementation.
  • On-time production release of claims’ payment application.
  • SMEs were able to focus on business evolution, rather than validating the quality of the software.

  • Implementation of test metrics, which were used for decision-making and risk management.

  • Increase in quality through ambitious benchmarks to assure improvement in defect detection.

The Voice of the Customer
"I really enjoy working with the Softtek team
assigned to our project. They always go above and beyond.
Great communication skills as well."
QA Manager

About Softtek
Founded in 1982, Softtek is a global provider of process-driven IT solutions with 30 offices in
North America, Latin America, Europe and Asia. With nine Global Delivery Centers in Mexico,
China, Brazil, Argentina, Spain and India, Softtek helps improve time-to-business-solution,
lower costs of existing applications, deliver better engineered and tested applications, and
produce predictable outcomes for top-tier corporations in over 20 countries. Through on-site,
on-shore and its trademarked Global Nearshore™ service delivery models, Softtek teams with
CIOs to constantly increase the business value of IT. Softtek is the creator and a leader of the
nearshore industry.

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